What users are saying about
2 Ratings
2 Ratings
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Score 1 out of 100
6 Ratings
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Score 6 out of 100

Likelihood to Recommend

CallHippo

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.
Ahmet Şener | TrustRadius Reviewer

MiContact Center

Overall it is a great tool.
Christine Ondria | TrustRadius Reviewer

Feature Rating Comparison

Call Management

CallHippo
1.0
MiContact Center
Answering rules
CallHippo
1.0
MiContact Center
Call recording
CallHippo
1.0
MiContact Center
Call park
CallHippo
1.0
MiContact Center

Mobile apps

CallHippo
1.0
MiContact Center
Mobile app for Android
CallHippo
1.0
MiContact Center

Pros

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada | TrustRadius Reviewer

MiContact Center

  • RealTime monitors of employees and queues.
  • Reporting with CCMWeb and using Auditor.
  • Data mining for ACD.
Christine Ondria | TrustRadius Reviewer

Cons

CallHippo

  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.
Ahmet Şener | TrustRadius Reviewer

MiContact Center

  • Software flaws.
  • Cannot export from the YourSite Explorer,
  • Softphone issues.
Christine Ondria | TrustRadius Reviewer

Likelihood to Renew

CallHippo

CallHippo 1.0
Based on 1 answer
We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.
Ahmet Şener | TrustRadius Reviewer

MiContact Center

No score
No answers yet
No answers on this topic

Support Rating

CallHippo

CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Ahmet Şener | TrustRadius Reviewer

MiContact Center

No score
No answers yet
No answers on this topic

Alternatives Considered

CallHippo

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.
Ahmet Şener | TrustRadius Reviewer

MiContact Center

No answers on this topic

Return on Investment

CallHippo

  • Nice product for business communication
David Rabada | TrustRadius Reviewer

MiContact Center

No answers on this topic

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$

MiContact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CallHippo
1.0
MiContact Center
8.0

Likelihood to Renew

CallHippo
1.0
MiContact Center

Support Rating

CallHippo
1.0
MiContact Center

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