What users are saying about
7 Ratings
7 Ratings
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Score 5.8 out of 100
8 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Call Management

    6.6

    CallHippo

    66%

    MiContact Center

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 3/3 features

    Answering rules

    6.8
    68%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    5.9
    59%
    5 Ratings
    N/A
    0 Ratings

    Call park

    7.1
    71%
    5 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.6

    CallHippo

    56%

    MiContact Center

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 1/1 features

    Mobile app for Android

    5.6
    56%
    5 Ratings
    N/A
    0 Ratings

    Contact Center Software

    CallHippo

    Feature Set Not Supported
    N/A
    8.2

    MiContact Center

    82%
    MiContact Center ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Outbound response

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Predictive dialing

    N/A
    0 Ratings
    7.7
    77%
    3 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call tracking

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Workforce Optimization (WFO)

    CallHippo

    Feature Set Not Supported
    N/A
    8.6

    MiContact Center

    86%
    MiContact Center ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Recording

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Quality management

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Customer surveys

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • MiContact Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.0

    CallHippo

    50%
    5 Ratings
    8.7

    MiContact Center

    87%
    3 Ratings

    Likelihood to Renew

    7.4

    CallHippo

    74%
    2 Ratings

    MiContact Center

    N/A
    0 Ratings

    Support Rating

    1.0

    CallHippo

    10%
    1 Rating

    MiContact Center

    N/A
    0 Ratings

    Likelihood to Recommend

    CallHippo

    Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
    Read full review

    Mitel Networks Corporation

    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Read full review

    Pros

    CallHippo

    • No positive sides at all.
    Read full review

    Mitel Networks Corporation

    • Dashboards
    • Social media integration
    • High availability
    Read full review

    Cons

    CallHippo

    • Waiting for iOS mobile app
    Read full review

    Mitel Networks Corporation

    • The app on my phone logs out often.
    Read full review

    Pricing Details

    CallHippo

    Starting Price

    Editions & Modules

    CallHippo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional 5$

      Additional Details

      MiContact Center

      Starting Price

      Editions & Modules

      MiContact Center editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        CallHippo

        It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
        Read full review

        Mitel Networks Corporation

        No answers on this topic

        Support Rating

        CallHippo

        Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
        Read full review

        Mitel Networks Corporation

        No answers on this topic

        Alternatives Considered

        CallHippo

        All of them. This seemed to be the best until they got us down.
        Read full review

        Mitel Networks Corporation

        - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
        Read full review

        Return on Investment

        CallHippo

        • Call to all countries supported making it easy to connect.
        • Last resort to make calls
        • Easy to use
        Read full review

        Mitel Networks Corporation

        • Reduced line costs
        • Reduced contact center physical location costs
        • Improved customer experience
        Read full review

        Add comparison