CallHub vs. Phone.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHub
Score 8.0 out of 10
Small Businesses (1-50 employees)
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A
Phone.com
Score 10.0 out of 10
N/A
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.
$12.99
per month
Pricing
CallHubPhone.com
Editions & Modules
No answers on this topic
IP Phone Connection
$4.99
per month, per device
Phone Numbers
$4.99
per month
Call Recording
$7.99
per month
Basic Users
$12.99
per user, per month
Plus Users
$19.99
per user, per month
Pro Users
$29.99
per user, per month
Lice Receptionist
Starting at $90
per month
Global Phone Numbers
Starting at $4.99
per month
International Dialing
Vary Rates
Offerings
Pricing Offerings
CallHubPhone.com
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
More Pricing Information
Community Pulse
CallHubPhone.com
Features
CallHubPhone.com
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CallHub
8.4
1 Ratings
1% above category average
Phone.com
-
Ratings
Agent dashboard8.01 Ratings00 Ratings
Validate callers8.01 Ratings00 Ratings
Outbound response9.01 Ratings00 Ratings
Call forwarding8.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Warm transfer8.01 Ratings00 Ratings
Predictive dialing9.01 Ratings00 Ratings
Interactive voice response9.01 Ratings00 Ratings
REST APIs8.01 Ratings00 Ratings
Call scripts9.01 Ratings00 Ratings
Call tracking9.01 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CallHub
8.4
1 Ratings
2% above category average
Phone.com
-
Ratings
Inbound call routing9.01 Ratings00 Ratings
Omnichannel inbound routing8.01 Ratings00 Ratings
Recording8.01 Ratings00 Ratings
Quality management8.01 Ratings00 Ratings
Call analytics9.01 Ratings00 Ratings
Historical reporting8.01 Ratings00 Ratings
Live reporting8.01 Ratings00 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics9.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallHub
-
Ratings
Phone.com
10.0
2 Ratings
22% above category average
Hosted PBX00 Ratings10.02 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings10.02 Ratings
User templates00 Ratings10.02 Ratings
Call reports00 Ratings10.02 Ratings
Directory of employee names00 Ratings10.02 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallHub
-
Ratings
Phone.com
10.0
2 Ratings
18% above category average
Answering rules00 Ratings10.02 Ratings
Call recording00 Ratings10.02 Ratings
Call park00 Ratings10.01 Ratings
Call screening00 Ratings10.02 Ratings
Message alerts00 Ratings10.02 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallHub
-
Ratings
Phone.com
10.0
1 Ratings
22% above category average
Audio conferencing00 Ratings10.01 Ratings
Instant messaging00 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHub
-
Ratings
Phone.com
10.0
2 Ratings
22% above category average
Mobile app for iOS00 Ratings10.01 Ratings
Mobile app for Android00 Ratings10.01 Ratings
Best Alternatives
CallHubPhone.com
Small Businesses
CloudTalk
CloudTalk
Score 7.6 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.6 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHubPhone.com
Likelihood to Recommend
8.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
CallHubPhone.com
Likelihood to Recommend
CallHub
It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
Read full review
Phone.com
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Read full review
Pros
CallHub
  • All you'll require is your login credentials.
  • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
  • Callhub has been limited to protect privacy.
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Phone.com
  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review
Cons
CallHub
  • Using new software is frustrating at first, but worth the effort.
  • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
  • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
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Phone.com
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
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Return on Investment
CallHub
  • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
  • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
  • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
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Phone.com
  • Reduced cost and improved our efficiency - all reps love it.
Read full review
ScreenShots

CallHub Screenshots

Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer

Phone.com Screenshots

Screenshot of Phone.com Dashboard