CallHub vs. Telnyx

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHub
Score 6.0 out of 10
Small Businesses (1-50 employees)
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A
Telnyx
Score 5.0 out of 10
N/A
Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, wireless (mobile IoT), embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage…
$2
per month
Pricing
CallHubTelnyx
Editions & Modules
No answers on this topic
Identity Services & Data
$0.0015
per LRN lookup
Voice API
$0.002
per minute
SMS API
$0.0025
per send (free to receive)
Elastic SIP Trunking
$0.0035 ($0.005)
origination (termination) per minute
Fax
$0.0070
per page
Verify API
$0.04
per API call
Wireless
$2.00
per month
Networking
$100.00
per month (starting price)
Offerings
Pricing Offerings
CallHubTelnyx
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.Telnyx offers additional discounts as customers scale.
More Pricing Information
Community Pulse
CallHubTelnyx
Features
CallHubTelnyx
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CallHub
8.4
1 Ratings
0% below category average
Telnyx
-
Ratings
Agent dashboard8.01 Ratings00 Ratings
Validate callers8.01 Ratings00 Ratings
Outbound response9.01 Ratings00 Ratings
Call forwarding8.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Warm transfer8.01 Ratings00 Ratings
Predictive dialing9.01 Ratings00 Ratings
Interactive voice response9.01 Ratings00 Ratings
REST APIs8.01 Ratings00 Ratings
Call scripts9.01 Ratings00 Ratings
Call tracking9.01 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CallHub
8.4
1 Ratings
1% above category average
Telnyx
-
Ratings
Inbound call routing9.01 Ratings00 Ratings
Omnichannel inbound routing8.01 Ratings00 Ratings
Recording8.01 Ratings00 Ratings
Quality management8.01 Ratings00 Ratings
Call analytics9.01 Ratings00 Ratings
Historical reporting8.01 Ratings00 Ratings
Live reporting8.01 Ratings00 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics9.01 Ratings00 Ratings
User Ratings
CallHubTelnyx
Likelihood to Recommend
8.0
(1 ratings)
5.0
(8 ratings)
Usability
-
(0 ratings)
5.0
(1 ratings)
Support Rating
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
CallHubTelnyx
Likelihood to Recommend
CallHub
It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
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Telnyx
Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
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Pros
CallHub
  • All you'll require is your login credentials.
  • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
  • Callhub has been limited to protect privacy.
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Telnyx
  • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
  • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
  • Telnyx Portal is pretty easy to navigate and manage the customized settings.
  • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
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Cons
CallHub
  • Using new software is frustrating at first, but worth the effort.
  • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
  • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
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Telnyx
  • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
  • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
  • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
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Usability
CallHub
No answers on this topic
Telnyx
They utilize a private IP network back end that makes SIP configuration for inter-carrier operation difficult because they assume that projecting their private network outside is ok.
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Support Rating
CallHub
No answers on this topic
Telnyx
They are providing services using a Freeswitch system behind a NAT router and they expect carriers to deal with their NAT network. Their support team does not seem to understand that problems caused by exposing a NAT switch to the Internet at large.
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Alternatives Considered
CallHub
No answers on this topic
Telnyx
Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way
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Return on Investment
CallHub
  • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
  • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
  • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
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Telnyx
  • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.
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ScreenShots

CallHub Screenshots

Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer