CallMiner Eureka vs. Five9
CallMiner Eureka vs. Five9
Product | Rating | Most Used By | Product Summary | Starting Price |
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![]() CallMiner Eureka | N/A | CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. | N/A | |
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A |
CallMiner Eureka | Five9 | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
More Pricing Information |
CallMiner Eureka | Five9 | |
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Top Pros |
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Top Cons |
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CallMiner Eureka | Five9 | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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CallMiner Eureka | Five9 | |
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Small Businesses | Clari Copilot Score 9.0 out of 10 | CloudTalk Score 8.5 out of 10 |
Medium-sized Companies | Clari Score 8.5 out of 10 | CloudTalk Score 8.5 out of 10 |
Enterprises | Clari Score 8.5 out of 10 | Bright Pattern Contact Center Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CallMiner Eureka | Five9 | |
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Likelihood to Recommend | 8.0 (5 ratings) | 7.0 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Availability | - (0 ratings) | 9.0 (1 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 9.0 (2 ratings) | 9.0 (9 ratings) |
Online Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (1 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Product Scalability | - (0 ratings) | 9.0 (1 ratings) |
Professional Services | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
CallMiner Eureka | Five9 | |
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Likelihood to Recommend | ![]() CallMiner
| ![]() Five9
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Pros | ![]() CallMiner
| ![]() Five9
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Cons | ![]() CallMiner
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Likelihood to Renew | ![]() CallMiner No answers on this topic | ![]() Five9
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Usability | ![]() CallMiner No answers on this topic | ![]() Five9
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Reliability and Availability | ![]() CallMiner No answers on this topic | ![]() Five9
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Performance | ![]() CallMiner No answers on this topic | ![]() Five9
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Support Rating | ![]() CallMiner
| ![]() Five9
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Online Training | ![]() CallMiner No answers on this topic | ![]() Five9
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Implementation Rating | ![]() CallMiner No answers on this topic | ![]() Five9
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Alternatives Considered | ![]() CallMiner
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Contract Terms and Pricing Model | ![]() CallMiner No answers on this topic | ![]() Five9
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Scalability | ![]() CallMiner No answers on this topic | ![]() Five9
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Professional Services | ![]() CallMiner No answers on this topic | ![]() Five9
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Return on Investment | ![]() CallMiner
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ScreenShots | Five9 Screenshots |