TrustRadius

CallMiner Eureka vs. Gridspace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallMiner Eureka
Score 9.0 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Gridspace
Score 0.0 out of 10
N/A
Gridspace is a contact center automation solution from the company of the same name headquartered in Los Angeles. Gridspace's contact center automation tools allow users to explore and present data from voice calls at the agent, team and site level.N/A
Pricing
CallMiner EurekaGridspace
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallMiner EurekaGridspace
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallMiner EurekaGridspace
Considered Both Products
CallMiner Eureka
MG
Mark Goin
Consultant
Chose CallMiner Eureka
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
Verified User
Anonymous
Chose CallMiner Eureka
We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features …
Gridspace

No answer on this topic

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User Ratings
CallMiner EurekaGridspace
Likelihood to Recommend
8.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
CallMiner EurekaGridspace
Likelihood to Recommend
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
No answers on this topic
Pros
  • User-friendly interface
  • Great reporting
  • High customization
LB
Lenny Byers
Service Support Specialist
Read full review
No answers on this topic
Cons
  • Accuracy
  • Customer Service
MG
Mark Goin
Consultant
Read full review
No answers on this topic
Support Rating
Support is strong overall, responsiveness could always be better in any support environment.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features are coming
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Reduced churn
  • Improved sales effectiveness
  • Agent oversight
  • WFH management
  • Marketing automation
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots