TrustRadius

CallMiner Eureka vs. MiaRec Conversation Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallMiner Eureka
Score 7.8 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
MiaRec Conversation Analytics
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more…N/A
Pricing
CallMiner EurekaMiaRec Conversation Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallMiner EurekaMiaRec Conversation Analytics
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallMiner EurekaMiaRec Conversation Analytics
Top Pros
Top Cons
Best Alternatives
CallMiner EurekaMiaRec Conversation Analytics
Small Businesses
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Medium-sized Companies
Clari
Clari
Score 8.2 out of 10
Clari
Clari
Score 8.2 out of 10
Enterprises
Clari
Clari
Score 8.2 out of 10
Clari
Clari
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallMiner EurekaMiaRec Conversation Analytics
Likelihood to Recommend
8.0
(5 ratings)
10.0
(1 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
CallMiner EurekaMiaRec Conversation Analytics
Likelihood to Recommend
CallMiner
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
MiaRec
And I love how collaborative all the different areas are with us as customers. I feel that our contribution is valued. allowing them to make all of their sales calls throughout the day without compromising their personal cell phones. We can even connect your mobile numbers on the back end, allowing our reps to receive calls on their mobile, wherever they happen to be at the time.
Iam Gael Garcia | TrustRadius Reviewer
Iam Gael Garcia
Social Media Designer
Read full review
Pros
CallMiner
  • Intent scoring
  • Custom User Dashboards
  • Drill down to each touchpoint experience
Verified User
Anonymous
Read full review
MiaRec
  • The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
  • Customizing the chat icon was easy, and changes can be implemented on the site in seconds.
Iam Gael Garcia | TrustRadius Reviewer
Iam Gael Garcia
Social Media Designer
Read full review
Cons
CallMiner
  • Admin tools such as integration/ingestion tracking.
Verified User
Anonymous
Read full review
MiaRec
  • they are powerful routing mechanisms that allow us to create the workflows we need
  • I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.
Iam Gael Garcia | TrustRadius Reviewer
Iam Gael Garcia
Social Media Designer
Read full review
Support Rating
CallMiner
We have not yet had to contact support for our Eureka service.
LB
Lenny Byers
Service Support Specialist
Read full review
MiaRec
No answers on this topic
Alternatives Considered
CallMiner
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
MG
Mark Goin
Consultant
Read full review
MiaRec
No answers on this topic
Return on Investment
CallMiner
  • Easy to engage with customers.
  • Effective project communication platform.
  • Easy to provide reports and also manage contacts list.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
MiaRec
  • Sometimes when we click to call, 2 additional numbers are added and the number is logged
  • Putting clients on hold and transferring clients is very easy.
Iam Gael Garcia | TrustRadius Reviewer
Iam Gael Garcia
Social Media Designer
Read full review
ScreenShots

MiaRec Conversation Analytics Screenshots

Screenshot of Access both at-a-glance views and granular visibility into the sentiment analysis and scoring of customer interactions.Screenshot of MiaRec Speech Analytics transforms voice data into a critical business asset and identify trends and root causes of customer experiences.Screenshot of Users can generate statistics for calls, days, groups, users, agents’ performance and more with MiaRec’s reporting features.Screenshot of Monitor and manage agent evaluations with built-in customized Score Cards, enabling users to leverage voice analytics with automatic score cards.Screenshot of