What users are saying about
2 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

CallMiner Eureka

Eureka is powerful in any environment where there is interaction traffic, size notwithstanding. The tool is useful on simple use-cases like QA effort reduction, and compliance, but also Excels with more complex uses such as driving sales effectiveness, churn, etc.
Anonymous | TrustRadius Reviewer

SpiceCSM

SpiceCSM is very well suited for supporting agents that support different skills/campaigns. I cant think of any specific instances where SpiceCSM is less appropriate.
Anonymous | TrustRadius Reviewer

Pros

CallMiner Eureka

  • User-friendly interface
  • Great reporting
  • High customization
Lenny Byers | TrustRadius Reviewer

SpiceCSM

  • Personalization
  • Segment Skills/Campaigns
  • Support for issues
Anonymous | TrustRadius Reviewer

Cons

CallMiner Eureka

  • Admin tools such as integration/ingestion tracking.
Anonymous | TrustRadius Reviewer

SpiceCSM

  • Errors during record search
  • Errors during screenpop
  • Inability to copy KB unless you attach it to a case
Anonymous | TrustRadius Reviewer

Usability

CallMiner Eureka

No score
No answers yet
No answers on this topic

SpiceCSM

SpiceCSM 9.0
Based on 1 answer
SpiceCSM is user friendly and ties in nicely to our NICE inContact platform
Anonymous | TrustRadius Reviewer

Support Rating

CallMiner Eureka

CallMiner Eureka 9.0
Based on 2 answers
We have not yet had to contact support for our Eureka service.
Lenny Byers | TrustRadius Reviewer

SpiceCSM

SpiceCSM 9.0
Based on 1 answer
Someone is always available to assist or answer questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallMiner Eureka

No answers on this topic

SpiceCSM

Salesforce and Zendesk. I like SpiceCSM better.
Anonymous | TrustRadius Reviewer

Return on Investment

CallMiner Eureka

  • Reduced churn
  • Improved sales effectiveness
  • Agent oversight
  • WFH management
  • Marketing automation
Anonymous | TrustRadius Reviewer

SpiceCSM

  • Increased productivity
  • Less after call work time
  • Improved reporting
Anonymous | TrustRadius Reviewer

Pricing Details

CallMiner Eureka

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SpiceCSM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison