TrustRadius

Capillary Rewards+ vs. Giftbit

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Capillary Rewards+
Score 7.0 out of 10
N/A
Capillary Rewards+ is a dynamic loyalty rewards platform with actionable AI integration that transforms rewards into a key engagement touchpoint. It offers a curated catalog of rewards, to make personalization feels intentional and relevant. The platform also features a customizable, white-labeled UX, and its modular omnichannel engagement stimulates in-app activity, while real-time analytics and a 24/7 hybrid contact center ensure program execution.N/A
Giftbit
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.N/A
Pricing
Capillary Rewards+Giftbit
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Capillary Rewards+Giftbit
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Capillary Rewards+Giftbit
Best Alternatives
Capillary Rewards+Giftbit
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Medium-sized Companies
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Enterprises
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All AlternativesView all alternativesView all alternatives
User Ratings
Capillary Rewards+Giftbit
Likelihood to Recommend
-
(0 ratings)
9.4
(10 ratings)
Support Rating
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Capillary Rewards+Giftbit
Likelihood to Recommend
Capillary Technologies
No answers on this topic
Giftbit
It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers.
Scott Henderson | TrustRadius Reviewer
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Pros
Capillary Technologies
No answers on this topic
Giftbit
  • Sending mass brand-templated gift cards
  • Choosing which type of gift card you want (e.g. Starbucks, Amazon)
  • Showing metrics for gift cards
Verified User
Anonymous
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Cons
Capillary Technologies
No answers on this topic
Giftbit
  • I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible.
Verified User
Anonymous
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Support Rating
Capillary Technologies
No answers on this topic
Giftbit
When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.
Verified User
Anonymous
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Alternatives Considered
Capillary Technologies
No answers on this topic
Giftbit
I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things.
BH
Brittany Houchins
Supervisor of Special Events & Graphic Design
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Return on Investment
Capillary Technologies
No answers on this topic
Giftbit
  • We now have an easy way to do these fulfillments
  • It's easy to set up an account
  • It alleviates privacy issues on our end
Verified User
Anonymous
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ScreenShots