TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Capterra

    Score8.4 out of 10
    N/ACapterra is a technology review platform that connects sellers of B2B software to potential buyers. Capterra also offers account management features and review generation for vendors.N/A

    Darktrace

    Score8.3 out of 10
    N/ADarktrace AI interrupts in-progress cyber-attacks, including ransomware, email phishing, and threats to cloud environments. It's able to detect and establish baselines for your organization so it can make the distinction between what is and what isn't normal network activity for your organization. This allows it to tackle complex cyber-attacks as they happen and prevent future cyber-attacks from happening.N/A
    Pricing
    CapterraDarktrace
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CapterraDarktrace
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CapterraDarktrace
    Considered Both Products
    Capterra
    No answer on this topic
    Darktrace
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    90%
    Would buy again
    9 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    90%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    80%
    Lived up to sales and marketing promises
    8 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    100%
    Implementation went as expected
    10 Answers
    Best Alternatives
    CapterraDarktrace
    Small Businesses
    SourceForge
    Score9.9 out of 10
    No answers on this topic
    Medium-sized Companies
    SourceForge
    Score9.9 out of 10
    SolarWinds NetFlow Traffic Analyzer (NTA)
    Score8.5 out of 10
    Enterprises
    No answers on this topic
    SolarWinds NetFlow Traffic Analyzer (NTA)
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CapterraDarktrace
    Likelihood to Recommend
    8.5
    (8 ratings)
    8.0
    (13 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.7
    (2 ratings)
    Usability
    9.9
    (3 ratings)
    6.5
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (3 ratings)
    User Testimonials
    CapterraDarktrace
    Likelihood to Recommend
    Capterra
    Capterra is best suited for anyone, from business owners looking to upgrade new system software at work to someone looking for reliable internet security at home, Capterra will assist in your decision. It may be less appropriate for anything outside of software, I.E. Medical advice. But if you need help with choosing products for your small business management, this is it.
    Incentivized
    Read full review
    Darktrace
    Darktrace is a product well suited for the vast majority of infrastructures and helps monitoring and responding to threats based on the network in a very elastic way. This is a product based on on-premise infrastructures that hosts its machines locally, of course it can be technically difficult to monitor an entire On-Cloud infrastructure but even there there's room for sensors and monitoring, not to mention the SaaS and mail integration that completes the product.
    Incentivized
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    Pros
    Capterra
    • Reviews
    • Great SEO and online presence
    • Highly respected place for reviews
    • Great product review and methodology
    • Very usable site
    • Great listing feature
    • Great PPC feature if needed
    Incentivized
    Read full review
    Darktrace
    • Uses it Al model UEBA to detect anomalies in the behaviour of not only the users in a corporate network but also the routers, servers, and endpoints in that network.
    • Provides a visualisation of both egress and outbound network traffics flowing in and out of the organisation.
    • Darktrace comes with it autonomous AI model detection and responses capabilities.
    • Darktrace as an AI next generation NDR solution, prevents ,contains and quarantines malicious traffics from and into the corporate network.
    Read full review
    Cons
    Capterra
    • It's not so clear when product reviews are being sponsored
    • You can offer more sorting options like by price or number of reviews
    • Sometimes I wonder if reviews are sponsored by the organization. If that's the case perhaps make it more clear. People would like to know if the review is potentially biased.
    Incentivized
    Read full review
    Darktrace
    • There are few areas that I would say need to be improved; their customer support portal allows you to log tickets with any suggestions or things you feel the product is missing, and they will generally show you how to achieve what you want, or in some cases, introduce it as a feature in a later update.
    Incentivized
    Read full review
    Likelihood to Renew
    Capterra
    No answers on this topic
    Darktrace
    It's a powerfull product that help administrators to provide email security to our organization.
    Good metrics about received emails that help us to determine in doubt case if the email is a false positive or it's malware.
    They're improving the product releasing continuous updates and have mobile phone app to manage it.
    Incentivized
    Read full review
    Usability
    Capterra
    Its a simple and easy to use tool, you can get set-up and your product published very quickly - its also copies this information to its other review sites. If you have a SaaS product, it should be on your list to sort your Capterra listing out.
    Incentivized
    Read full review
    Darktrace
    The Darktrace toolset is very expansive, allowing it to handle many different tasks, but this leads to a user interface that is sometimes not at all intuitive. Icons don't always make sense visually, and the associated tool tips do not always provide enough detail on what action the button performs
    Incentivized
    Read full review
    Support Rating
    Capterra
    No answers on this topic
    Darktrace
    Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
    Incentivized
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    Alternatives Considered
    Capterra
    Very well. It is a lot more niche and bespoke to what we need and are looking for. Trustpilot is very broad and not focused on the digital industries so the results were vague and not constructive to us making decisions. Often Trustpilot reviews were weak in fulling assessing positives and negatives, and was only used to critique customer service of platforms.
    Read full review
    Darktrace
    We did NOT select Darktrace. OSSIM/AlienVault is a more mature product and it provided better intelligence and reporting. The end user interface is much easier to use - and you can tell built form engineers who have had to do the work. My suggestion for anyone considering Darktrace, is to get the price upfront; do a 30/60 onsite trail; and do the same thing, at the same time, with AlienVault. AlientVault will win every time. I say that because that's exactly what I did.
    Incentivized
    Read full review
    Return on Investment
    Capterra
    • Capterra has saved me money by helping me choose products that don't allow you to try before you buy.
    • I love the honest customer reviews from verified users.
    • It's free!
    Incentivized
    Read full review
    Darktrace
    • One big positive is how it helps us with the security assessments that clients have done on us. They are looking to see if we know how we might have unusual/malicious traffic running on the network.
    • If you have a small network and only need 1 appliance, it can be a good ROI and peace of mind.
    • You could go down a hole in trying to spend time looking at all of your traffic with this software. You need to focus only on what it is showing as potential bad traffic.
    Incentivized
    Read full review
    ScreenShots