Carbonite Safe (formerly Mozy) vs Macrium Reflect

Likelihood to Recommend

Mozy Pro is a great fit, especially for small businesses that don't want to pursue a very large number of licenses, and don't have many TB of data to backup. The price per user is reasonable, and well within the budget of smaller businesses needing workstation backup solutions. For larger enterprises, there are other products that provide a lot more storage and better performance. We found Code42's product to be better for larger data backup needs.

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Kurt Ferguson

Lead Desktop Analyst

Fidelity & Guaranty LifeInsurance, 201-500 employees

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The free version of Macrium Reflect is licensed for both commercial and personal use. It works well on MS Windows computers, but cannot back up servers, where a paid version is required. The free version does full and differential backups, but not incremental as do the paid versions. If a large volume of files are added every day, a paid version would be more suitable as it supports incremental backups.The Macrium Reflect server version is very suitable for backing up physical servers.

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Wells Anderson

CEO (Chief Executive Officer)

SecureMyFirmInformation Technology & Services, 1-10 employees

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Pros

Performance Settings: Mozy can be configured to run very smoothly in the background with minimal performance degradation. It provides network bandwidth throttling, backup speed, and backing up only when idle option. From my own experience I usually do not notice any performance degradation when Mozy is running. Of course a good network or Internet connection is vital.
Restore: file restoration is simple and intuitive. The user can restore logical backup sets (e.g. all photos) or file based (select the folder or file you want restored). Files and folders can be restored with the latest version or earlier version. Rename and overwrite options provide further flexibility.
Sync: with Mozy you can sync file across multiple devices including mobile. Access to your corporate files via smart phone is a secure manner is very useful.

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Verified User

Team Lead in Information Technology

Insurance Company, 201-500 employees

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Virtualize images to restore services
Mount backup images to restore files
Takes incremental backups pretty quick compared to other software
Creates synthetic full images well

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Verified User

Engineer in Information Technology

Automotive Company, 201-500 employees

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Cons

I would like to see backups for programs that I have installed on my machine. For instance I use Adobe CS6 and MS Office among other things. Instead of having to reinstall all these programs on my new machine, I would love for Mozy to be able to save the programs somehow and I can restore them as they were on the old machine with the same almost one-click process that I use to restore files. Basically like Time Machine, but for Windows.

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Ruby Javaid

Chief Designer

buzzy design, LLCDesign, 1-10 employees

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Capability to create an image file to restore directly to a cloud computer
Use a different default naming pattern for backup files
Support for Linux

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Wells Anderson

CEO (Chief Executive Officer)

SecureMyFirmInformation Technology & Services, 1-10 employees

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Likelihood to Renew

Carbonite Safe (formerly Mozy) 5.9

Based on 2 answers

For the clients we have using this service, we fully plan to renew the subscription. However, that may change as our client's business grows and they have a need to add visualization and other server types to their environment

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Joshua Cedeño

Network Engineer / Client IT Director (contract)

Total Technology Solutions (www.total.us.com)Information Technology and Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Carbonite Safe (formerly Mozy) 10.0

Based on 4 answers

I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.

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Vivian Vassar

Owner

Hey Viv IncApparel & Fashion, 1-10 employees

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Macrium Reflect 9.0

Based on 1 answer

We have not been opening tickets for support from Macrium at the moment, only for licencing issues, but good attention and fast response by the support team. They respond pretty fast to our emails and fixed our issues giving us a good explanation of our case without any complications. Due to the good functionality of the software we have not opened a ticket for support in years.

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Verified User

Engineer in Information Technology

Automotive Company, 201-500 employees

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Alternatives Considered

Carbonite Safe is a great solution for startup entities. It ranks nicely with Acronis and Carbonite Server Backup. Carbonite Safe is very good for backing up workstations including home computers. This is a good solution for home office users. Acronis does image level backups better than Mozy / Carbonite Safe whereas Barracuda Backup is a much more expensive (but worthwhile) investment. Barracuda Backup includes a physical BDR appliance.

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Derek Schroeder

Service Manager

Kloud9Information Technology and Services, 11-50 employees

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Veeam offers Veeam Agent for Microsoft Windows, a product we also install and use. It compares favorably with Macrium Reflect; however, for small firms and individual wanting an added cloud backup of their full hard drive, Macrium wins out in requiring less cloud storage space by a significant margin.ShadowProtect is a rock solid competitor with a higher price and no free version. It is highly dependable, but more complicated to install and set up.The number of technical issues and quality of technical support have ruled out Acronis products.MSP360 Backup has impressive technology, but we encountered issues with restore times and full drive image restores.

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Wells Anderson

CEO (Chief Executive Officer)

SecureMyFirmInformation Technology & Services, 1-10 employees

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Return on Investment

Mozy is very affordable and pricing is very flexible and easy to add more space when needed. This allows us to only pay for what we need.
Having our critical files protected is the most important thing. The fact that it doesn't cost much for us to do that is just a bonus.

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Verified User

Engineer in Engineering

Computer Software Company, 1-10 employees

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Improved our time on backups
More secure backups of our databases

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Verified User

Engineer in Information Technology

Automotive Company, 201-500 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Carbonite Safe (formerly Mozy) Editions & Modules

Edition

Basic	$83.99¹
Plus	$119.99¹
Prime	$149.99¹

per year

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Macrium Reflect Editions & Modules

—

Additional Pricing Details

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