Very efficient and easy to use backup solution
October 04, 2019

Very efficient and easy to use backup solution

Derek Schroeder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Carbonite Safe (formerly Mozy)

This is a background application that is in use on one or more servers. It is a cloud backup software where you select a number of folders to automatically backup to the Mozy/Carbonite cloud. It has historically worked by selecting the amount of storage one needs and backup up the needed files. It is in use by an entire organization but it does so behind the scenes. The problem it solves is data integrity, restoration, and retention.

Pros

  • Simple and reliable, set the software up and let it run.
  • Clear and intuitive to install and configure.
  • Easy to read/monitor email reporting for backup sets.

Cons

  • The complicated licensing system, purchasing can become difficult to comprehend until set-up.
  • From an MSP support standpoint, emails can be cumbersome based on a number of jobs.
  • Affordable and reliable backup software.
  • It does not take an IT professional to install and configure.
  • May outgrow as business expansion continues.
Carbonite Safe is a great solution for startup entities. It ranks nicely with Acronis and Carbonite Server Backup. Carbonite Safe is very good for backing up workstations including home computers. This is a good solution for home office users. Acronis does image level backups better than Mozy / Carbonite Safe whereas Barracuda Backup is a much more expensive (but worthwhile) investment. Barracuda Backup includes a physical BDR appliance.
I have not had to utilize Carbonite Safe support too often, but they have always been very good. There are very few technical issues so their support does not come in handy, unless one needs assistance with installation or setup. In cases when it is needed, my support tickets with Carbonite Safe have always gone well.

Do you think Carbonite Safe delivers good value for the price?

Yes

Are you happy with Carbonite Safe's feature set?

Yes

Did Carbonite Safe live up to sales and marketing promises?

Yes

Did implementation of Carbonite Safe go as expected?

Yes

Would you buy Carbonite Safe again?

Yes

Very efficient for small to medium-sized businesses. Once a large amount of data exists, though, it becomes more efficient to have a "per server" model. This is a great solution for startups or "quick" backups of data sets. I would recommend this for any organization up until approximately 40 users, then it makes sense to review the other Carbonite Complete options.

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