Carbonite by OpenText (also replacing the former EVault products acquired from Seagate in 2016) is a cloud backup solution for small business. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite users can protect virtually any type of file.
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IBM Cloud Backup
Score 9.9 out of 10
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IBM Cloud Backup is a full-featured, automated, agent-based backup and recovery system managed through the Cloud Backup WebCC browser utility.
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Pricing
Carbonite by OpenText
IBM Cloud Backup
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Carbonite by OpenText
IBM Cloud Backup
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Carbonite by OpenText
IBM Cloud Backup
Features
Carbonite by OpenText
IBM Cloud Backup
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Carbonite by OpenText
8.8
24 Ratings
2% above category average
IBM Cloud Backup
8.9
4 Ratings
6% above category average
Universal recovery
10.09 Ratings
10.04 Ratings
Instant recovery
3.711 Ratings
8.14 Ratings
Recovery verification
9.79 Ratings
9.04 Ratings
Business application protection
9.015 Ratings
8.14 Ratings
Multiple backup destinations
10.016 Ratings
9.94 Ratings
Incremental backup identification
9.721 Ratings
9.04 Ratings
Backup to the cloud
9.523 Ratings
9.94 Ratings
Deduplication and file compression
9.013 Ratings
9.04 Ratings
Snapshots
10.011 Ratings
7.24 Ratings
Flexible deployment
8.912 Ratings
9.04 Ratings
Management dashboard
8.912 Ratings
10.04 Ratings
Platform support
8.913 Ratings
8.14 Ratings
Retention options
6.514 Ratings
9.04 Ratings
Encryption
9.814 Ratings
9.04 Ratings
Enterprise Backup
Comparison of Enterprise Backup features of Product A and Product B
More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
The outstanding storage capacity, organized security measures, and appropriate business features of IBM Cloud Backup make it something I'd recommend at any time of day or night. Furthermore, the software is online and hence easily accessible from a distance. The application's stability and strength are further assurances that all authorized business users are in safe hands.
Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.
While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.
Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.
Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.
I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
Pricing and how easy it is to use. We use other IBM products in our office and it is nice to have everything on one network. The experience for users and managers is better, even new employees who can learn quickly. It also makes it more affordable for us.
