CardConnect vs. Crystal POS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CardConnect
Score 9.0 out of 10
N/A
CardConnect is a point-of-sale software solution with features such as payment security and enterprise integration. It was acquired by First Data in July 2017, and is now owned and supported by Fiserv since the Fiserv/First Data merger (July 2019).N/A
Crystal POS
Score 6.2 out of 10
Small Businesses (1-50 employees)
Crystal, launched in 2020 by co-founders Michael Razny and Joel Steinbaugh, is a cloud-based inventory, point-of-sale, and jewelry store management platform. It aims to displace generic retail point solutions and antiquated jewelry management software owners have struggled with for decades. Crystal gives independent jewelers inventory management capabilities with custom attributes linked between transactions, clients and accounts. The iOS…N/A
Pricing
CardConnectCrystal POS
Editions & Modules
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Offerings
Pricing Offerings
CardConnectCrystal POS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
CardConnectCrystal POS
Best Alternatives
CardConnectCrystal POS
Small Businesses
Square POS
Square POS
Score 9.1 out of 10
Lightspeed Retail
Lightspeed Retail
Score 9.1 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.0 out of 10
Epicor Eagle
Epicor Eagle
Score 8.0 out of 10
Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
CardConnectCrystal POS
Likelihood to Recommend
1.7
(4 ratings)
-
(0 ratings)
Support Rating
1.3
(2 ratings)
-
(0 ratings)
User Testimonials
CardConnectCrystal POS
Likelihood to Recommend
Fiserv
CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.
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Crystal
No answers on this topic
Pros
Fiserv
  • Monitoring payments.
  • For payment, there is an online user interface.
  • Creating pre-made personalized billing bundles.
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Crystal
No answers on this topic
Cons
Fiserv
  • customer service
  • stealing money
  • unclear contract/forever changing contract terms
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Crystal
No answers on this topic
Support Rating
Fiserv
CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered.
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Crystal
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Alternatives Considered
Fiserv
We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms.
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Crystal
No answers on this topic
Return on Investment
Fiserv
  • It has been easy to configure.
  • it has boosted our sales at the client interest.
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Crystal
No answers on this topic
ScreenShots

Crystal POS Screenshots

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