CardConnect vs. Crystal POS

CardConnect

CardConnect

7 Reviews and Ratings

Crystal POS

Crystal POS

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CardConnect	Score 9.0 out of 10	N/A	CardConnect is a point-of-sale software solution with features such as payment security and enterprise integration. It was acquired by First Data in July 2017, and is now owned and supported by Fiserv since the Fiserv/First Data merger (July 2019).	N/A
Crystal POS	Score 6.2 out of 10	Small Businesses (1-50 employees)	Crystal, launched in 2020 by co-founders Michael Razny and Joel Steinbaugh, is a cloud-based inventory, point-of-sale, and jewelry store management platform. It aims to displace generic retail point solutions and antiquated jewelry management software owners have struggled with for decades. Crystal gives independent jewelers inventory management capabilities with custom attributes linked between transactions, clients and accounts. The iOS…	N/A

Pricing

CardConnect

Crystal POS

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
CardConnect	Crystal POS
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	CardConnect	Crystal POS

Best Alternatives
	CardConnect	Crystal POS
Small Businesses	Square POS Score 9.1 out of 10	Lightspeed Retail Score 9.1 out of 10
Medium-sized Companies	Epicor Eagle Score 8.0 out of 10	Epicor Eagle Score 8.0 out of 10
Enterprises	No answers on this topic	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CardConnect	Crystal POS
Likelihood to Recommend	1.7 (4 ratings)	- (0 ratings)
Support Rating	1.3 (2 ratings)	- (0 ratings)

User Testimonials
	CardConnect	Crystal POS
Likelihood to Recommend	Fiserv CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors. Incentivized Verified User Anonymous Read full review	Crystal No answers on this topic
Pros	Fiserv Monitoring payments. For payment, there is an online user interface. Creating pre-made personalized billing bundles. Incentivized HK Hamim Khan Senior Product Manager Read full review	Crystal No answers on this topic
Cons	Fiserv customer service stealing money unclear contract/forever changing contract terms Melanie Rongone Owner Read full review	Crystal No answers on this topic
Support Rating	Fiserv CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered. Melanie Rongone Owner Read full review	Crystal No answers on this topic
Alternatives Considered	Fiserv We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms. Incentivized Thomas Pittman Director of Marketing Read full review	Crystal No answers on this topic
Return on Investment	Fiserv It has been easy to configure. it has boosted our sales at the client interest. Incentivized HK Hamim Khan Senior Product Manager Read full review	Crystal No answers on this topic
ScreenShots		Crystal POS Screenshots