Item: CardConnect
Rating: 5
Author: Verified User

Overall Satisfaction with CardConnect

Use Cases and Deployment Scope

We integrate with CardConnect to allow for payment capturing through our software for our stores. This allows for integrated payments, returns, voids, etc. Our stores range in size from small mom and pops to larger chains. While the type of store ranges from traditional consignment to antique malls and retail stores.

Pros and Cons

Pros

Initial setup of EMVs with customers
Same day communication

Cons

Would be nice to have a dedicated rep for a group of customers for better familiarity with our use case
Shorter phone tree - it's easy to get lost in all the options

Most Important Features

API
Customer Portal

Return on Investment

CardConnect has assisted our stores in having a more accurate payment capturing process which allows them to process more transactions a day

Key Insights

Do you think CardConnect delivers good value for the price?

Yes

Are you happy with CardConnect's feature set?

Yes

Did CardConnect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CardConnect go as expected?

I wasn't involved with the implementation phase

Would you buy CardConnect again?

Yes

Likelihood to Recommend

CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.

Comments

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CardConnect - Gets the job done