CardConnect - Gets the job done
April 27, 2022

CardConnect - Gets the job done

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with CardConnect

We integrate with CardConnect to allow for payment capturing through our software for our stores. This allows for integrated payments, returns, voids, etc. Our stores range in size from small mom and pops to larger chains. While the type of store ranges from traditional consignment to antique malls and retail stores.
  • Initial setup of EMVs with customers
  • Same day communication
  • Would be nice to have a dedicated rep for a group of customers for better familiarity with our use case
  • Shorter phone tree - it's easy to get lost in all the options
  • API
  • Customer Portal
  • CardConnect has assisted our stores in having a more accurate payment capturing process which allows them to process more transactions a day

Do you think CardConnect delivers good value for the price?


Are you happy with CardConnect's feature set?


Did CardConnect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CardConnect go as expected?

I wasn't involved with the implementation phase

Would you buy CardConnect again?


CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.