Overall Satisfaction with CardConnect
CardConnect does not listen to consent or value business partners. Representatives state there is no contract when it works in their favor, and then declare that continued account usage means they can make up rules as they go. There is no instant way to cancel the contract you were told you weren’t in (it took 13 days to receive a cancelation form that mentions additional fees, again when rules are made up freely for any open account). This company will not send you a copy of the merchant agreement and will not allow you to see the original contract without filling out a form and waiting 2-3 business days. The bank statements and charges are unclear and not affiliated with the company by name; being charged by “merchant services” is unclear and creates problems for busy business owners trying to stay afloat after a pandemic. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered. Supervisors and managers do not exist, but they can still take your money. Case in point, this company's main policies and values steal from small community businesses, which we all know is a deficit not only to families, but also local economies. The contract for CardConnect/Fiserv/cardclover/cardpointe/merchantservices is unclear, unethical, and nonconsensual.
- payment processing
- CardConnect's ROI is poor due to hidden fees
Rosy salon software made me choose CardConnect. They are no longer affiliated for many reasons.
Do you think CardConnect delivers good value for the price?
No
Are you happy with CardConnect's feature set?
No
Did CardConnect live up to sales and marketing promises?
No
Did implementation of CardConnect go as expected?
No
Would you buy CardConnect again?
No
CardConnect Support
Pros | Cons |
---|---|
Problems get solved | Slow Resolution Poor followup Less knowledgeable Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No. They have enough of my money that they didn't earn.