Name: CardConnect
Rating: 8.9 (7 reviews)
Author: Fiserv

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Push Notifications

Text Editors

Development

Online Learning

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

App Development

Browser

Cloud Storage

Component Content Management

Data Center Infrastructure Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Managed Print

Network Performance Monitoring

Process Mining

Security Awareness Training

Software Defined Storage (SDS)

Solid State Drives

Tower Servers

Virtual Desktop Infrastructure (VDI)

Virtual Private Network (VPN)

VoIP Monitoring

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Data Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Management

Email Marketing

Event Registration

Graphics

Heatmap and Session Recording

Marketing Automation

Marketing OS

Online Reputation Management

Real-Time Interaction Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

eCommerce

Sales

Assisted Living

Car Rental

Church Management

Construction Accounting

Jail Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Fiserv (First Data) - ICICI Merchant Services

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Users have made several recommendations based on their experiences with the company's tech support, setup process, and issue resolution.

Firstly, users highly recommend the tech support provided by the company's staff at CardConnect. They have praised the tech support guy for being awesome and providing quick answers to their queries.

Secondly, users suggest going through a channel like ClearPay Financial MidSouth for setup. This recommendation implies that users have had positive experiences with ClearPay Financial MidSouth during the setup process.

On the other hand, users caution against working with this company regularly due to difficulties in resolving issues. This recommendation suggests that customers may face challenges when trying to resolve their concerns or problems with the company.

Additionally, users advise being prepared to do some investigation when dealing with charges. This indicates that customers should carefully review and analyze their charges to ensure accuracy and resolve any discrepancies they may encounter.

Lastly, users caution others to be careful with amounts when using the software. This advice highlights the importance of accurately entering amounts while utilizing the software to avoid any errors or discrepancies.

Overall, users provide a mix of positive and negative recommendations based on their experiences with tech support, setup process, issue resolution, charges investigation, and accuracy in entering amounts when using the software.

User-Friendly Account Management: Many users have found the system to manage their account not user-friendly, with a confusing user interface that has made tasks difficult. Several reviewers have expressed frustration with navigating through the platform, indicating a need for improvement in terms of usability.

Negative Customer Service Experiences: A significant number of users have had negative experiences with customer service. They have reported issues such as being charged for an extra account and not being credited back for the mistake. Some customers also mentioned feeling passed around to multiple people during support calls, leading to dissatisfaction with the level of service provided.

High Fees Compared to Competitors: Users have expressed dissatisfaction with the high fees associated with CardConnect's services when compared to other credit card processing options. This has resulted in limited usage among some customers who find it more cost-effective to choose alternative providers.

Easy to use: Many users have found the software simple and easy to use for reconciling credit card processing accounts, integrating with other software systems such as Estimating/Invoicing software Aspire and EMR systems. They appreciate the seamless integration, ease of set up, and how it helps them stay organized in their small businesses.

Great customer support: Users highly appreciate the great support provided by the company's tech support team. They mention that the customer support is always helpful, quick to respond, and provides flexibility and support throughout the whole process. Some users even mentioned that the incredible customer service was the best feature of CardConnect.

Seamless integration with other systems: The software's ability to integrate with various CRM systems such as Fieldpulse, virtual terminals, spa's software, and service autopilot has been well-received by users. They find it helpful in processing payments easily and securely for their customers while customizing customer fields in the virtual terminal.

Users have found CardConnect to be an easy-to-use and efficient solution for processing payments on the go. They have had positive experiences with the product, praising its user-friendly interface and seamless integration with their existing business systems. The product has been particularly effective in solving problems related to compliance status, ensuring that large transactions can be processed smoothly. Customers appreciate the platform's reliability and security when it comes to storing and processing patients' credit card information.

The product's hosted payment page has allowed users to accept online credit card payments, streamlining their payment processes and saving them time. Businesses that rely on frequent card transactions have found CardConnect's software integration to be reliable and effective. Additionally, the product has helped users lower credit card processing fees, resulting in significant cost savings.

However, some users have experienced difficulties with the company's customer service. They have found it unresponsive and poorly staffed, which has led to frustration when trying to resolve issues or seek assistance. Additionally, there have been complaints about the company's policies regarding account suspensions and fund withholdings without proper explanation.

Despite these challenges, CardConnect has proven valuable for businesses that require constant month-to-month revenue through subscription billing. Users appreciate the convenience and ease of use provided by the product's mobile app, especially when clients face internet or computer issues. Furthermore, the product's reporting capabilities have been helpful in managing credit card processing services and providing insights into transaction data.

Overall, CardConnect offers a secure and compliant way for businesses to store credit card information without implementing their own compliance measures. Its lower transaction fees compared to other providers have resulted in significant cost savings for users. However, improvements are needed in terms of customer service responsiveness and transparency regarding policies and charges.

CardConnect is a point-of-sale software solution with features such as payment security and enterprise integration. It was acquired by First Data in July 2017, and is now owned and supported by Fiserv since the Fiserv/First Data merger (July 2019).

Subscription

Mindbody is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.

Starter

Accelerate

Ultimate

Ultimate Plus

Mindbody

CardConnect

The Point of Sale (POS) is simply the place where a retail transaction takes place--it's the hardware and software used to physically accept payments and record transactions.

Point of Sale

CardPointe Mobile | App Demo

Cardpointe Terminal - Credit Card Terminal by CardConnect - Ingenico ICT220 Terminal Demo

CardConnect Demo

CardConnect Merchant Center Demo

Likelihood to Recommend

Support Rating

Fiserv, Inc. is a leading global technology provider serving the financial services industry, with software solutions for payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. The company was founded in 1984 and is based in Brookfield, Wisconsin. 

Vagaro

Owner

CardConnect 2023-01-18 11:03:58

AspenONE Engineering

Senior Product Manager

CardConnect 2022-04-30 11:21:08

Eventbrite

Hotjar

OptinMonster

Director of Marketing

CardConnect 2022-04-27 15:24:34

CardConnect 2022-04-27 09:04:52

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Tracking feature

Dedicated rep

Feature is missing

Use case

Lack of documentation

Not integrate

Integrate well

Manual effort

Inventory tracking

Pre made

Online user

User interface

Robust api

Credit cards

Initial setup

Card payment

Payment processing

Processing speed

Setting up

Home

Point of Sale Systems

CardConnect does not listen to consent or value business partners. Representatives state there is no contract when it works in their favor, and then declare that continued account usage means they can make up rules as they go. There is no instant way to cancel the contract you were told you weren’t in (it took 13 days to receive a cancelation form that mentions additional fees, again when rules are made up freely for any open account). This company will not send you a copy of the merchant agreement and will not allow you to see the original contract without filling out a form and waiting 2-3 business days. The bank statements and charges are unclear and not affiliated with the company by name; being charged by “merchant services” is unclear and creates problems for busy business owners trying to stay afloat after a pandemic. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered. Supervisors and managers do not exist, but they can still take your money. Case in point, this company's main policies and values steal from small community businesses, which we all know is a deficit not only to families, but also local economies. The contract for CardConnect/Fiserv/cardclover/cardpointe/merchantservices is unclear, unethical, and nonconsensual.

customer service
stealing money
unclear contract/forever changing contract terms

CardConnect's ROI is poor due to hidden fees

Vagaro, Fiserv (First Data) - ICICI Merchant Services, Clover

No. They have enough of my money that they didn't earn.

CardConnect is integrated with our platform, allowing us to accept payments in our stores. This enables integrated payments, refunds, and voids, among other things. Our shops range in size from modest mom-and-pop shops to major franchises. While the types of establishments vary, they include everything from classic consignment shops to antique malls and retail outlets.

Monitoring payments.
For payment, there is an online user interface.
Creating pre-made personalized billing bundles.

Getting expenses from CardConnect into EMR requires a lot of manual effort.
My existing EMR does not work nicely with it.

It has been easy to configure.
it has boosted our sales at the client interest.

We use CardConnect as our POS and online CC processor for our medi spa. It allows us to easily charge patients in person and also who call in over the phone.

Online user interface for charging.
Reporting
Setting up custom pre made billing packages.

Does not integrate well with my current EMR.
Significant manual labor involved with copying charges from CardConnect into EMR.
Sometimes will allow charges that don’t associate purchased products clearly enough resulting in more manual lookups and even misappropriated charges.

Reliable POS system
Online portal for taking and managing payments
Online reporting features

Positive ROI in terms of allowing us to charge more efficiently.
Negative ROI due to manual labor involved with entering Cc payments into our EMR due to lack of integration.

We integrate with CardConnect to allow for payment capturing through our software for our stores. This allows for integrated payments, returns, voids, etc. Our stores range in size from small mom and pops to larger chains. While the type of store ranges from traditional consignment to antique malls and retail stores.

Initial setup of EMVs with customers
Same day communication

Would be nice to have a dedicated rep for a group of customers for better familiarity with our use case
Shorter phone tree - it's easy to get lost in all the options

CardConnect has assisted our stores in having a more accurate payment capturing process which allows them to process more transactions a day

CardConnect

Overview

What is CardConnect?