Review of CardConnect.
April 30, 2022

Review of CardConnect.

Hamim Khan | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with CardConnect

CardConnect is integrated with our platform, allowing us to accept payments in our stores. This enables integrated payments, refunds, and voids, among other things. Our shops range in size from modest mom-and-pop shops to major franchises. While the types of establishments vary, they include everything from classic consignment shops to antique malls and retail outlets.
  • Monitoring payments.
  • For payment, there is an online user interface.
  • Creating pre-made personalized billing bundles.
  • Getting expenses from CardConnect into EMR requires a lot of manual effort.
  • My existing EMR does not work nicely with it.
  • Payment smoothness.
  • Reliability.
  • It has been easy to configure.
  • it has boosted our sales at the client interest.

Do you think CardConnect delivers good value for the price?

Yes

Are you happy with CardConnect's feature set?

Yes

Did CardConnect live up to sales and marketing promises?

Yes

Did implementation of CardConnect go as expected?

Yes

Would you buy CardConnect again?

Yes

CardConnect is well suited for smaller firms or those who have a CRM or EMR that interfaces with CardConnect, allowing data to flow effortlessly into the primary customer database. As a result, we're transitioning to a POS that works in tandem with our EMR, which will greatly simplify our billing operations.

Evaluating CardConnect and Competitors

  • Price
  • Product Features
  • Product Usability

CardConnect Support

The team is very much agile to help. But they need more documentation provided.
ProsCons
Knowledgeable team
No escalation required
Support cares about my success
Slow Resolution
Not kept informed
Slow Initial Response
Yes, there was some fees to use it.