CardConnect vs. EVA by New Black

CardConnect

7 Reviews and Ratings

EVA by New Black

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CardConnect	Score9 out of 10	N/A	CardConnect is a point-of-sale software solution with features such as payment security and enterprise integration. It was acquired by First Data in July 2017, and is now owned and supported by Fiserv since the Fiserv/First Data merger (July 2019).	N/A
EVA by New Black	N/A	N/A	EVA, developed by New Black, is a Unified Commerce platform that integrates store operations, e-commerce, Order Management, Payments, Inventory, and customer engagement. The software provides tools for store associates to manage customer profiles, Inventory, and Clienteling, while headquarters staff use backend modules for task management and retail strategy. Designed for global retail brands, the vendor states the platform includes built-in fiscalization and e-invoicing compliance for more…	N/A

Pricing

CardConnect

EVA by New Black

No answers on this topic

No answers on this topic

Pricing Offerings
CardConnect	EVA by New Black
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	CardConnect	EVA by New Black
Small Businesses	Square POS Score9 out of 10	Square POS Score9 out of 10
Medium-sized Companies	No answers on this topic	No answers on this topic
Enterprises	No answers on this topic	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CardConnect	EVA by New Black
Likelihood to Recommend	1.7 (4 ratings)	- (0 ratings)
Support Rating	1.3 (2 ratings)	- (0 ratings)

User Testimonials
	CardConnect	EVA by New Black
Likelihood to Recommend	Fiserv CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors. Incentivized Verified User Read full review	New Black No answers on this topic
Pros	Fiserv Monitoring payments. For payment, there is an online user interface. Creating pre-made personalized billing bundles. Incentivized Hamim Khan Senior Product Manager Read full review	New Black No answers on this topic
Cons	Fiserv customer service stealing money unclear contract/forever changing contract terms Melanie Rongone Owner Read full review	New Black No answers on this topic
Support Rating	Fiserv CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered. Melanie Rongone Owner Read full review	New Black No answers on this topic
Alternatives Considered	Fiserv We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms. Incentivized Thomas Pittman Director of Marketing Read full review	New Black No answers on this topic
Return on Investment	Fiserv It has been easy to configure. it has boosted our sales at the client interest. Incentivized Hamim Khan Senior Product Manager Read full review	New Black No answers on this topic
ScreenShots