CardConnect vs. FreedomPay

CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.

Incentivized

I was looking for a new payment system that would be able to handle all our transactions and the team at FreedomPay was able to do just that. FreedomPay is a payment system that is adaptive and can adapt to the needs of the market. They are data-driven so they can adjust to the wants and needs of the market. They are able to handle the load of millions of transactions per day which is a plus for any business.

Incentivized

• Monitoring payments.
• For payment, there is an online user interface.
• Creating pre-made personalized billing bundles.

Incentivized

• Wonderful customer support service.
• Easy to adapt.
• Data driven payment processing.

Incentivized

• customer service
• stealing money
• unclear contract/forever changing contract terms

• Difficultly on collaboration and remote work along with FreedomPay.
• Lack of study materials and documentation.

Incentivized

CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered.

We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms.

Incentivized

• It has been easy to configure.
• it has boosted our sales at the client interest.

Incentivized

• Secure environment increase the work motivation.
• Technology based payment system makes it more secure and reliable.

Incentivized