Cardknox vs. Stitch Labs (discontinued)

We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.

I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.

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• Customer support is fantastic
• Payment technology is the best I've seen in payment industry.
• The solution is very comprehensive and flexible for our demanding needs.

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• Inventory management.
• Order management.
• Reporting and analytics.

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• Every product can be improved, but as it relates to how we use Cardknox, they do everything we need.

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• Reporting does not work for multiple currencies.
• There is often a lag when syncing products.

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Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!

I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.

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We have direct access to their support team. They have 24/7 support and are always able to help when we contact them

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We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.

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We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.

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I have not researched other alternatives as this solved my problems.

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• Patients are much more secure giving us their credit card information since we have switched to using Cardknox. They even have the option of entering it themselves to reduce any risk of the number being overheard to zero.
• It is much faster and smoother to find and charge a card when necessary.

• We had to migrate off this system which was not ideal after being discontinued
• Was a simple to use medium price range solution to scaling businesses
• UI/UX was intuitive and was easy to train employees

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info