Casengo vs. SysAid
Casengo vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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Casengo | N/A | Casengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox can be used for customer chats, emails and social media posts. | $0 | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
Casengo | SysAid | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
Casengo | SysAid | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Casengo | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Casengo | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.3 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
Casengo | SysAid | |
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Likelihood to Recommend | Casengo No answers on this topic | SysAid Technologies |
Pros | Casengo No answers on this topic | SysAid Technologies |
Cons | Casengo No answers on this topic | SysAid Technologies |
Likelihood to Renew | Casengo No answers on this topic | SysAid Technologies |
Usability | Casengo No answers on this topic | SysAid Technologies |
Reliability and Availability | Casengo No answers on this topic | SysAid Technologies |
Performance | Casengo No answers on this topic | SysAid Technologies |
Support Rating | Casengo No answers on this topic | SysAid Technologies |
In-Person Training | Casengo No answers on this topic | SysAid Technologies |
Online Training | Casengo No answers on this topic | SysAid Technologies |
Implementation Rating | Casengo No answers on this topic | SysAid Technologies |
Alternatives Considered | Casengo No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | Casengo No answers on this topic | SysAid Technologies |
Scalability | Casengo No answers on this topic | SysAid Technologies |
Professional Services | Casengo No answers on this topic | SysAid Technologies |
Return on Investment | Casengo No answers on this topic | SysAid Technologies |
ScreenShots | Casengo Screenshots | SysAid Screenshots |