Likelihood to Recommend
This is software that will be very useful for all companies since they will be able to control the entries and exits of their employees in their jobs, the hours worked, shift changes, and everything related to the performance of the staff. They will not have to worry about personnel planning because the software will do it.
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HAving used competitor products like the ancient PeopleSoft and some other legacy tools like Workday, Rippling outshines them significantly.
The product feels as though it was developed for users and not just for company HR teams. Because it is easy to use I find that I use it frequently. I am on top of my to-do duties and have more time, space and energy to focus on the actual work of my job.
Read full review Pros The control of time and absences, allows us to keep all payroll, payments, and control of days worked, in order. Its interface is very intuitive and easy to master, we do not need technical service for installation or use. The activities that can be programmed automatically, such as alarms, mailings, and other activities, and facilitates daily work. Read full review Its very easy to use, as in, I know where to find things very easily The design of the platform is user friendly, organized and has a clean look I receive notifications pretty instantly when requesting changes or time off There is instructions and notifications to help guide you when you first sign in, which is nice I like that I have to include an authenticator code to gain access, security it important to me! Read full review Cons The no guarantee of temporary employees returning to work is a big concern and accountability is difficult Read full review As we grow, the pricing of additional modules looks like it will grow quickly. Keeping this low would encourage us to lean into more use cases faster. Changing employee salaries in the UI/UX was difficult the first time we learned how to do it. Expense management could be more automated - Automatically creating filters on approved or unapproved expenses rather than post-hoc review. Read full review Likelihood to Renew
Good experience with Rippling thus far, would renew
Read full review Usability
Usability for Rippling is one of the best features and positives of implementing this system. There is almost no user interaction related to the onboarding process which is one of the most demanding and stressful parts about HR. As a personal user, the interface/UI is simple and easy to follow with large icons and no clutter of information you don't need. As a backend user, reports are easy to refresh
Read full review Reliability and Availability
I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.
Read full review Performance
Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.
Read full review Support Rating
We were given a dedicated customer service rep that is there whenever we need them. Emails are answered within hours and the knowledge base they have has many of the answers including easy to follow how-to's. We haven't run into any issues that can't be solved in less than 24 hours.
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The support provides adequate answers as long as you are able to properly outline a detailed problem statement (So you have to be an experienced user), from my experience, I believe Rippling should have a way to contact them faster such as a live chat or call availability (at least for 1,000+ employees clients) instead of just email and also they working hours being limited to Monday-Friday are not great. I've personally encountered a problem on a Friday night that ended up affective a business-critical operation and could not get it resolved until the next Monday, that was certainly not a great weekend.
Read full review Alternatives Considered
Celayix is a flexible and powerful employee scheduling tool with a secure online cloud used to create and edit schedules. It is the very best automated scheduling solution that allows us to manage the workforce digitally and it is a great resource for any organization.
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I've used ADP for payroll in the past, and like some others I've used, it was a bit clunky and outdated. In comparison, Rippling has a much cleaner and modern look and feel and it's easy to find what you're looking for. Unlike others I have had experiences with, Rippling is easy to login and use on a mobile device as well.
Read full review Scalability
I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.
Read full review Return on Investment We needed to automate much of the shift allocations and this solution did it. The solution we picked had to have integrations such as Salesforce and Celayix has that. Read full review Rippling has helped us with Google negotiations time and time again Being a re-seller of Google means they take the burden of support, they're 9 to 6 Mon-Fri, so if something blows up on a weekend you can't get anyone until Monday At times, the integration options are a bit obtuse and confusing. Read full review ScreenShots