Item: Rippling
Rating: 10
Author: Gustavo Andrei Almeida Mendes

Overall Satisfaction with Rippling

Use Cases and Deployment Scope

Since I live in Brazil and my employer is based in the U.S., Rippling helps significantly with multi-country payroll. It automatically converts amounts to my local currency, and I can easily manage how much to withdraw, when to withdraw it, and which bank account to receive it in. It also lets me upload invoices and leave requests, and view all my colleagues from the organization I work with.

Pros and Cons

Pros

Multi-country payment.
Invoice generation.
HR organization.
Security checks and warnings.

Cons

Some unnecessary menus that could be merged together.
Easiness to access receipts from payments received.
Nothing more.

Return on Investment

It was great to receive money from other country.
It was very helpful to use an user friendly platform for my first oversea job.
It was great to keep track of the amount of money I've received for the time I was employed overseas.

Support Rating

The highlight of my customer support experience was my first interaction with them: I had a small issue with my birthdate, and it was fixed very quickly—on the same day. It's pretty incredible to have things like that sorted out in the same day, which is a rare thing to see lately.

Key Insights

Do you think Rippling delivers good value for the price?

Not sure

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rippling go as expected?

I wasn't involved with the implementation phase

Would you buy Rippling again?

Yes

Usability

The interface is very user-friendly. Everything you do on Rippling is communicated to you via email (for example, when your invoice is approved, when your payment will be received, and any login attempts). There are some things that need work, though, some minor issues with "where some menus are located", but those are minor things that don't spoil the overall experience with the product (but they should be addressed nonetheless).

Other Software Used

Salesforce CRM Analytics, Klaviyo, Atlassian Jira

Likelihood to Recommend

The interface is very user-friendly. Everything you do on Rippling is communicated to you via email (for example, when your invoice is approved, when your payment will be received, and any login attempts). I also felt very protected and secure on the platform, as the security measures are very tight. Another highlight was my first experience with customer support, which was amazing: I had a small issue with my birthdate, and it was fixed very quickly—on the same day. My only feedback for Rippling is to merge the payroll and HR functions into a single, more unified experience. Right now, the values I’ve received from my employer are shown in HR (under the contractor hub), but it would make more sense to place that information under “My Pay” instead.

Rippling Feature Ratings

Comments

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Rippling A must have for contractors who works with oversea employees.