Celonis vs. PolicyManager

Celonis is helping [...] to gain greater transparency and control over complex business processes by connecting data across systems and revealing how work is actually executed. The platform supports proactive risk identification, value‑based process improvements, and more reliable delivery across the R&D value chain. With great support from the Celonis team in Copenhagen, we are enabling R&D teams to make data‑driven decisions, optimise performance, and continuously improve how [...] delivers value to patients.

Incentivized

The part I like the most is our staff not having to log in to view policies. We have so many passwords to remember having this convenience is a big satisfier.

• Clear understanding on how the processes really run
• Excellent solution to support use cases like harmonization, process excellence, audit and compliance
• High performing methodology to build economic value addressing inefficiencies
• Perfect to convince clients showing objective evidences
• Make easy the enterprise collaboration
• Provide an E2E "movie" of the processes
• Able to ensure a centric model to connect all the core processes
• Top performances that save time of the analyst that can spend energy in his real work
• Excellent ETL, agnostic (able to extrapolate data from many DB)
• Strong capabilities of the data model
• Continuous innovation
• Solid platform to address projects of business process reengineering

Incentivized

• If I ever have any technical issues or questions the support team is great at getting back to me very quickly. I also like all the resources available to help as well.
• Policy reports, there are so many to choose from. These reports help me track several different things in the system. Compliance, attestations, past due, and so much more.
• Another plus for me is being able to add linkages to outside programs like TJC and Elsevier. Linking these to policies saves a lot of time.

• Helping reduce the complexity to support adoption throughout the business - received feedback that Celonis can only be used by Celonis SMEs, as the interface looks too complex
• Can we go faster with less? Both from the Celonis side and NN side feels like if we involved less stakeholders we could achieve more
• To get the most from Celonis we need to get the people who are closest to the process comfortable enough so they can draw insights from themselves - Celonis are good are drawing insights, but naturally sometimes misses the business context

Incentivized

• The program doesn't work well with Chrome, would like to see that fixed. We have several staff members that use Chrome.

We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.

Incentivized

It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.

Incentivized

Overall this program is great. I am continuously in the program and find it very simple to use. I do have some staff that struggle, only because they are not in the program as often as I am

We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.

Incentivized

Celonis has a lot of tools to support the implementation.

The major reason to choose Celonis is that it has enhanced decision-making in filtering the candidates. The frontend designer has nice graphics and has well-designed self-service. I particularly enjoy the visual editor, which allows you to create complicated PQL without having to write any code, as well as the numerous filtering choices, including process mining options.

Incentivized

• The previous IFRS 9 calculation method was reaching its end of life—Celonis is a direct replacement for us.
• When rebuilding our logic from the old system to the new, it gave us a much-needed opportunity to revamp and standardise company codes and, in some cases, even pick up some errors.

Incentivized

• The program has kept us compliant on reviewing and updating all of our policies.