Centercode vs. Jive-x (Discontinued)

It's not perfect but it definitely does its job and what its purpose for. The fact that we were able to access this globally and produce a great product after performing massive bera testing gave that "dev" feels eventhough we aren't. Seeing the cross comment add collaboration made it more intuitive because we were able to narrow down on the specifics of what we were actually testing

Incentivized

Jive-x is great for external communities for support deflection or customer communication and document sharing/editing. If you spend the money on the available add-ons and integrations, you could use it for customer education/learning. It's less appropriate for use as a revenue -generating tool or a lead-generating platform.

• One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
• Easy way to communicate with testers and collect their feedback
• Customizability, I can customize the platform to address differences between products.

• I write these from the perspective of the Community Manager - You can choose your level of moderation on Jive to match the policies of your organisation. From full on content pre-moderation to to completely reactive moderation, you can take your pick. We chose the latter end of the spectrum, trust your colleagues to be professional and you will be rewarded with professional content.
• The ability for users to set up their own groups very easily with out the need to revert to developers is great as this allows individuality. This allows for organic growth with out impact on the budgets of departments and teams to get their work done on Jive. The option is always there to get 'someone in to fancy it up a bit' however you will find that your own people will develop those skills themselves. Your users will also learn from each other and you should actively encourage stealing of best practice from across your organisation.
• The knowledge repository or Question and Answer features are the most value-adding for me. Having searchable history that allows your to get answers quickly so the next question can be asked is the reason why you should have a collaboration platform in the first place, Jive makes that easy.
• Single Sign On has been a excellent addition for us, if Jive does not make your colleagues lives easier then they won't use it.
• You can customize and brand Jive to reflect your company identity.

• Tag and attribute searching for forms, messages, and surveys
• Report graphics with large datasets
• More of a focus on B2B beta testing and not solely business to customer

Incentivized

• No QA environment. It's cloud-based so you need to purchase another instance to set up a QA environment.
• The gamification system is not as user intuitive as you'd expect. The admin spends more time setting up opportunities than they should need to.
• Jive-x was bought out by three different companies in the last 2 years. There is an uncertainty of how long it will be supported and updated.

Incentivized

Makes beta enjoyable.

For a large company the cost can quickly escalate so this must taken into account when renewing. For me, the decision to review will be taken with upgrading to the cloud version in mind as well. My power users love Jive for it versatility but it is important to note that you must be prepared to constantly train and coach the non-power users

The end user should be able to find what they need. They don't even need to be logged in to search for content.

Incentivized

It works wonders. My only gripe would be that there are some customizations you can't make without hiring a vendor with coding experience to implement them.

Incentivized

Tony is amazing. I look forward to our interactions.

The support has been fantastic when we have been trying to code our own apps. Jive have went above and beyond what was required to help us out. Bugs fixes are generally very good and they are upfront when they are unable to help or a 'problem' is actually in need of Professional Services

Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.

Incentivized

For the money, it just happens to fit best with our original use case. Now that it's been sold to Aurea, which essentially halted any support or dev for the product before selling it off to Lithium, we will have to eventually move off of it (this assumes Lithium won't hire devs for code they didn't build, and that's not a bad assumption). So, while I recommend it, it's with the caveat that it's been sold and will be evolving in the near future.

• A project and beta testing that could've taken > 6 months or even years was cut down to a month and few weeks only
• Overall accessibility, ease of use, and security were right on the money
• Collaboration tools and features allowing everyone to innovate and spark great ideas and share it

Incentivized

• Hard to quantify the results...but I also left the company before we had built a mature instance of Jive in-house so the final results/impact were yet to be fully realized and measured.
• The use of Jive brought together multiple-departments for the first time in our 50+ year old company to truly build an "end-to-end" approach to our marketing/sales/fulfillment/customer service engine. It was truly phenomenal to watch how the internal life-cycle of a prospect-turned-customer literally transformed and unified our inter-departmental teams through the use of Jive Engage.

Incentivized