CentralReach vs. DrChrono

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CentralReach
Score 7.7 out of 10
N/A
CentralReach, headquartered in Ft. Lauderdale, is a provider of electronic medical record (EMR), practice management, and clinical solutions that enable Applied Behavior Analysis (ABA) and related behavioral health practices to deliver quality autism care for superior outcomes. The company supports ABA space with solutions including precision teaching, clinical data collection, scheduling, billing and learning management. Boasting users among more than 100,000 clinicians and educators,…N/A
DrChrono
Score 8.8 out of 10
N/A
DrChrono in Sunnyvale offers what they describe as a complete EHR, Practice Management, and Revenue Cycle Management Solution - Available on iPad, iPhone, and Web. DrChrono offers solutions for speciality practices as well.
$199
per month
Pricing
CentralReachDrChrono
Editions & Modules
No answers on this topic
Starting Price
$199.00
per month
Offerings
Pricing Offerings
CentralReachDrChrono
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CentralReachDrChrono
Top Pros

No answers on this topic

Top Cons
Best Alternatives
CentralReachDrChrono
Small Businesses

No answers on this topic

Kareo Practice Management
Kareo Practice Management
Score 7.1 out of 10
Medium-sized Companies

No answers on this topic

Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.8 out of 10
Enterprises

No answers on this topic

Epic
Epic
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CentralReachDrChrono
Likelihood to Recommend
8.8
(4 ratings)
1.0
(1 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
-
(0 ratings)
5.0
(1 ratings)
Availability
-
(0 ratings)
5.0
(1 ratings)
Performance
-
(0 ratings)
6.0
(1 ratings)
Support Rating
6.0
(1 ratings)
1.0
(1 ratings)
Online Training
-
(0 ratings)
2.0
(1 ratings)
Implementation Rating
-
(0 ratings)
3.0
(1 ratings)
Configurability
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
-
(0 ratings)
5.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
1.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
CentralReachDrChrono
Likelihood to Recommend
CentralReach
For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
Read full review
DrChrono
Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
Read full review
Pros
CentralReach
  • CentralReach is easy to use once you get fully trained.
  • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
  • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
Read full review
DrChrono
  • Documentation Template Customization
Read full review
Cons
CentralReach
  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
Read full review
DrChrono
  • [Onboarding] trainers and tech support do not know the program.
  • [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
  • DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
  • [I] [had] absolutely no way of talking to tech support in person.
  • [Tech] support tickets [are] unanswered.
  • [They] do not know how to enroll providers to bill Medicare electronically.
  • [There was] absolutely no accountability.
  • [The] platform was constantly down [and was very frustrating].
  • [There was a] consistently, delayed submission.
  • [Every] day, [I got] an email about a problem that they are working on.
  • [Weekly] issues for platform [was] addressed for slowness.
  • Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
  • [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
  • [The] help browser [is] nonfunctional.
  • [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
Read full review
Likelihood to Renew
CentralReach
No answers on this topic
DrChrono
DrChrono has resulted in revenue loss
Read full review
Usability
CentralReach
No answers on this topic
DrChrono
If you don't want to do anything custom, the platform is pretty easy to navigate.
Read full review
Reliability and Availability
CentralReach
No answers on this topic
DrChrono
I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
Read full review
Performance
CentralReach
No answers on this topic
DrChrono
For the most part, the program slowness has not affected me directly.
Read full review
Support Rating
CentralReach
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
Read full review
DrChrono
Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered
Read full review
Online Training
CentralReach
No answers on this topic
DrChrono
When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
Read full review
Implementation Rating
CentralReach
No answers on this topic
DrChrono
If you have used other EHR and programs, over time you will be able to self train for DrChrono
Read full review
Alternatives Considered
CentralReach
The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
Read full review
DrChrono
TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
Read full review
Scalability
CentralReach
No answers on this topic
DrChrono
The platform is often being worked on for slowness.
Read full review
Return on Investment
CentralReach
  • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
  • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
  • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
Read full review
DrChrono
  • Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
  • Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
  • Negative: Lost time due to the platform being down or running slow.
  • Negative: Slow claims processing.
  • Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues.
Read full review
ScreenShots