What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 6 out of 100
2 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

CentralReach

It is one of the most widely used in the ABA industry and that is why we use it but there is definitely an opportunity for a better product. Scheduling module has limitations and is not efficient. The App is horrible!! An employee must use the App and web login to convert timestamps which is not efficient and many employees forget to do this. The App also crashes and freezes often, they would be better off with no App. Both the messaging in CentralReach and the ReachMe instant chat are awful. The instant chat has a delay of anywhere from 3 to 20 minutes, it's not instant at all.
Anonymous | TrustRadius Reviewer

EpicCare EMR

EPIC is well-suited for most large acute care facilities. Not convinced it's the best product/application in the behavioral health space.
Carmen Musitano | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CentralReach
4.5
EpicCare EMR
8.0
Claims management
CentralReach
5.0
EpicCare EMR
Coding
CentralReach
5.0
EpicCare EMR
8.0
Patient billing
CentralReach
7.0
EpicCare EMR
Financial Reporting
CentralReach
1.0
EpicCare EMR

Patient Scheduling

CentralReach
4.0
EpicCare EMR
Rule-based scheduling
CentralReach
5.0
EpicCare EMR
Calendar interface
CentralReach
3.0
EpicCare EMR

Electronic Medical Records

CentralReach
2.7
EpicCare EMR
7.0
Charting / document management
CentralReach
5.0
EpicCare EMR
8.0
Templates
CentralReach
4.0
EpicCare EMR
7.0
Patient portal
CentralReach
2.0
EpicCare EMR
Mobile/tablet support
CentralReach
1.0
EpicCare EMR
7.0
Workflow automation
CentralReach
3.0
EpicCare EMR
7.0
Customization
CentralReach
1.0
EpicCare EMR
7.0
Integration with other EMR and PM systems
CentralReach
EpicCare EMR
6.0
E-prescribing
CentralReach
EpicCare EMR
7.0

Medical Security and Privacy

CentralReach
8.0
EpicCare EMR
6.8
HIPAA compliance
CentralReach
8.0
EpicCare EMR
8.0
Role-based permission levels
CentralReach
8.0
EpicCare EMR
6.0
Data backups and redundancy
CentralReach
EpicCare EMR
6.0
Local mode / networking failsafe
CentralReach
EpicCare EMR
7.0

Workflow and Scale

CentralReach
EpicCare EMR
7.0
Task tracking
CentralReach
EpicCare EMR
7.0
Specialty-specific workflows
CentralReach
EpicCare EMR
7.0
Multi-office / multi-physician capabilities
CentralReach
EpicCare EMR
7.0

Pros

CentralReach

  • System is easy to learn and navigate
  • Nice use of tags and labels for unlimited filtering possibilities
Anonymous | TrustRadius Reviewer

EpicCare EMR

  • One centralized location for medical records review, retrieval, additions/updates, etc.
  • User-friendly application.
  • Well know in the field, therefore training is easier than with a foreign (unknown) system.
Carmen Musitano | TrustRadius Reviewer

Cons

CentralReach

  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
Anonymous | TrustRadius Reviewer

EpicCare EMR

  • Enhancements should be able to be implemented quickly and at minimal cost.
  • System uptime can always be improved. Downtown for system enhancements can be problematic.
Carmen Musitano | TrustRadius Reviewer

Support Rating

CentralReach

CentralReach 6.0
Based on 1 answer
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
Anonymous | TrustRadius Reviewer

EpicCare EMR

EpicCare EMR 7.0
Based on 1 answer
The Company normally responds to most requests. At times, however, the response times are longer than expected.
Carmen Musitano | TrustRadius Reviewer

Alternatives Considered

CentralReach

No answers on this topic

EpicCare EMR

Epic came with a partnership we have with another entity. It was not a product we sought out to purchase/implement.
Carmen Musitano | TrustRadius Reviewer

Return on Investment

CentralReach

  • It is a costly software but cheaper than paper and pencil ;)
Anonymous | TrustRadius Reviewer

EpicCare EMR

  • I am not up to speed on the ROI for the product.
  • The product is average in terms of what it provides our organization.
Carmen Musitano | TrustRadius Reviewer

Pricing Details

CentralReach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

EpicCare EMR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CentralReach
6.0
EpicCare EMR
7.0

Support Rating

CentralReach
6.0
EpicCare EMR
7.0

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