Centreon vs. ConnectWise RMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Centreon
Score 8.3 out of 10
N/A
Centreon, from the French company of the same name, is an IT infrastructure monitoring platform.N/A
ConnectWise RMM
Score 7.9 out of 10
N/A
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A
Pricing
CentreonConnectWise RMM
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
CentreonConnectWise RMM
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
CentreonConnectWise RMM
Small Businesses
Veeam ONE
Veeam ONE
Score 8.5 out of 10
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Medium-sized Companies
IBM Instana
IBM Instana
Score 8.9 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises
IBM Instana
IBM Instana
Score 8.9 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
CentreonConnectWise RMM
Likelihood to Recommend
7.0
(1 ratings)
7.3
(7 ratings)
User Testimonials
CentreonConnectWise RMM
Likelihood to Recommend
Centreon
It is a good product that is robust. They have a free version that makes the value good. If it cost money then the install and plugins would need polishing. But overall it is a good product that does what it says it does. But definitely not for beginners you do need some knowledge to set it up and get it running
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ConnectWise
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
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Pros
Centreon
  • Monitor
  • Install
  • Stability
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ConnectWise
  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices
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Cons
Centreon
  • The install
  • More plugins
  • The alerting
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ConnectWise
  • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
  • Setting up MAC users is not easy
  • resolving existing tickets in the portal - understanding the ConnectWise notes
  • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
  • Patch Management needs more improvement
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Alternatives Considered
Centreon
Centreon does a good job against these products. Of courseCentreon can be free and that is what we used. So it is not quite the same the other products are more polished and support is readily available. But Centreon is still good and if you have some knowledge can work just as well
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ConnectWise
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
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Return on Investment
Centreon
  • It does monitoring very well
  • Details on issues is good
  • Customization is great.
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ConnectWise
  • The product upgrades stay up to date with our business needs.
  • The product is an important part of our overall budget.
  • The product helps with the planning and success of our Department.
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ScreenShots