Feature-Rich RMM Suite
October 06, 2022

Feature-Rich RMM Suite

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise RMM

ConnectWise RMM allows our organization to provide remote assistance, monitoring, information gathering and other processes for our clients that wish for us to manage their devices. It allows for a much easier time managing these systems, providing remote support, and generally managing them. We use them for a majority of our clients, and it allows us to more easily (at a glance) review their systems.

Pros

  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices

Cons

  • The agent service used for RMM access is known to fail, and needs to be restarted on occasion
  • Ongoing UI changes for 2 years, causing confusion where certain features are now located or how they work
  • Needs more documentation
  • Easy to use remote access to client devices, on-demand
  • Automated OS patching through 24/7 NOC support
  • Automated server alerting, even off-hours
  • Quickly solve customer issues remotely, saving them (and us) money
  • Patches are tested before deploying, reducing issues caused by new OS updates
  • Dedicated NOC allows for quick response time to server issues

Do you think ConnectWise RMM delivers good value for the price?

Yes

Are you happy with ConnectWise RMM's feature set?

Yes

Did ConnectWise RMM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise RMM go as expected?

I wasn't involved with the implementation phase

Would you buy ConnectWise RMM again?

Yes

It is well suited for environments with a large number of users (think MSPs) that need remote access, and quickly getting to a client site is either not an option, or will greatly increase delays in support. It also works well to monitor client devices and make decisions based on the robust reporting offered (hardware, installed OS version, OS Patching, etc.). It is not very well suited for small environments or single businesses due to cost, and management required.

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