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insightful
April 15, 2022

insightful

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise RMM

We use ConnectWise to monitor our clients throughout the City. The product allows us to work remotely in a quick and precise manner. The remote capacity of the product allows us to remote in on our clients and the alerting technology works in unison with our ticketing system.
  • Intuitive Scripting
  • Dynamic Device grouping
  • Intelligent monitoring
  • Reporting & Data insights
  • It runs heavy on the resources of the computer.
  • Sometimes the Updates are a little behind.
  • The message tab open up in the background.
  • Ease of use
  • Nice Display
  • Event Log Display
  • General Tab
  • Timeline
  • The product upgrades stay up to date with our business needs.
  • The product is an important part of our overall budget.
  • The product helps with the planning and success of our Department.
ConnectWise is the only product we have used and we have become accustomed to the way the product blends in with our day-to-day operations.

Do you think ConnectWise RMM delivers good value for the price?

Yes

Are you happy with ConnectWise RMM's feature set?

Yes

Did ConnectWise RMM live up to sales and marketing promises?

Yes

Did implementation of ConnectWise RMM go as expected?

Yes

Would you buy ConnectWise RMM again?

Yes

The process tab is extremely useful in shutting down programs on a computer instead of having to navigate thru the computer itself. This feature has helped in clearing out issues of the computer and led to a faster resolution of the problem. The process tab also displayed the memory which helped in diagnosing other problems.