Certainly vs. Genesys Cloud CX
Certainly vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Certainly | N/A | Certainly is a Conversational AI Platform made for ecommerce and customer service. The solution aims to help companies deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors target fewer product returns, lower cart abandonment and higher customer lifetime value. Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson, and aims to improve how companies… | $650 3 live* bots, All essential features | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
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Entry-level Setup Fee | $650 3 live* bots | No setup fee | ||||||||||||||
Additional Details | * “Live bots” means bots in production on your website, in your app, on Social Media, etc. Additional live bots are available on Enterprise. On all plans, you can build as many bots as you want inside the Certainly Platform. | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Certainly | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Certainly | Genesys Cloud CX | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Certainly | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (412 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (7 ratings) |
Certainly | Genesys Cloud CX | |
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Likelihood to Recommend | Certainly No answers on this topic | Genesys |
Pros | Certainly No answers on this topic | Genesys |
Cons | Certainly No answers on this topic | Genesys |
Likelihood to Renew | Certainly No answers on this topic | Genesys |
Usability | Certainly No answers on this topic | Genesys |
Reliability and Availability | Certainly No answers on this topic | Genesys |
Performance | Certainly No answers on this topic | Genesys |
Support Rating | Certainly No answers on this topic | Genesys |
In-Person Training | Certainly No answers on this topic | Genesys |
Online Training | Certainly No answers on this topic | Genesys |
Implementation Rating | Certainly No answers on this topic | Genesys |
Alternatives Considered | Certainly No answers on this topic | Genesys |
Contract Terms and Pricing Model | Certainly No answers on this topic | Genesys |
Scalability | Certainly No answers on this topic | Genesys |
Professional Services | Certainly No answers on this topic | Genesys |
Return on Investment | Certainly No answers on this topic | Genesys |
ScreenShots | Certainly Screenshots | Genesys Cloud CX Screenshots |