CGI Connect vs. Zendesk Talk
CGI Connect vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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CGI Connect | N/A | CGI Connect allows contact centers to communicate with customers (or debtors) via voice, SMS, email, or web portal. | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
CGI Connect | Zendesk Talk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CGI Connect | Zendesk Talk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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CGI Connect | Zendesk Talk | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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CGI Connect | Zendesk Talk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CGI Connect | Zendesk Talk | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
CGI Connect | Zendesk Talk | |
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Likelihood to Recommend | CGI No answers on this topic | Zendesk |
Pros | CGI No answers on this topic | Zendesk |
Cons | CGI No answers on this topic | Zendesk |
Support Rating | CGI No answers on this topic | Zendesk |
Alternatives Considered | CGI No answers on this topic | Zendesk |
Return on Investment | CGI No answers on this topic | Zendesk |
ScreenShots |