Easiest Phone Option For A Fast Onboarding
August 05, 2024

Easiest Phone Option For A Fast Onboarding

Peter Vadelnieks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zendesk Talk

Zendesk Talk is phone option used for our customers to contact us. We needed a VOIP that would integrate perfectly with out support desk. Instead of using a 3rd party plug in, Zendesk Talk is built into the support platform and works fluidly with all support operations. Compared to other solution like Aircall, Zendesk Talk simply works .

Pros

  • Answers customer calls
  • Very easy to create new numbers
  • Easy to set up routing, out of office messages, etc

Cons

  • Advanced Routing
  • Bulk software discount led to ROI
Everything about it works, as I have previously detailed. Coming from different companies and using other tools like Twilio or Aircall, those are VOIP tools that are built to be plugged into other tools, Zendesk Talk is natively built into Zendesk and feels correct in the user experience of Zendesk
It's natively built into the user experience, the others rely on outside apps to integrate into their platform. You can set up a Zendesk Talk account within minutes and have a phone number ready for customers to contact you.

Do you think Zendesk Talk delivers good value for the price?

Yes

Are you happy with Zendesk Talk's feature set?

Yes

Did Zendesk Talk live up to sales and marketing promises?

Yes

Did implementation of Zendesk Talk go as expected?

Yes

Would you buy Zendesk Talk again?

Yes

If you need a 1 stop operations then Zendesk Talk is ideal. It's perfectly built into Zendesk and it's easy for agents or reps to use with ease, and easy to manage from a manager or leader perspective.

If you operation does not need a phone option then Zendesk Talk is not meant for you.

Zendesk Talk Feature Ratings

7.8
Agent dashboard
10
Validate callers
6
Outbound response
10
Call forwarding
9
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
5
Interactive voice response
10
REST APIs
5
Call scripts
7
Call tracking
10
Multichannel integration
5
CRM software integration
5
7.9
Inbound call routing
10
Omnichannel inbound routing
5
Recording
10
Quality management
10
Call analytics
9
Historical reporting
9
Live reporting
5
Customer surveys
5
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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