TrustRadius
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.Product is completely optimized as a "Support" phone, not good for other departmentsWe used it as our primary VoIP phone for the entirety of our fully remote company. [It was also used for] General lines, personal lines, etc.,Support line Shared inboxes Support Implementation,Sales Line Desktop App Connectivity,6,The shared inbox was great and gave our customers an amazing experience. The lack of integration with our CRM made it tough for our sales reps to organize it. Connectivity made for a lot of dropped calls.,Dialpad, Jive Hosted VoIP and RingCentral,9,Dialpad, ActiveCampaign, Intercom
  3. Aircall Reviews
Unspecified
Aircall
1 Ratings
Score 6.0 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>

Aircall Reviews

Aircall
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.0 out of 101

Do you work for this company?

Show Filters 
Hide Filters 
Filter 1 vetted Aircall reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Show All Filters
More Filters 
Less Filters 

Reviews (1-1 of 1)

Companies can't remove reviews or game the system. Here's why.
No photo available
September 13, 2019

Product is completely optimized as a "Support" phone, not good for other departments

Verified User
Score 6 out of 10
Vetted Review
Verified User
Review Source
We used it as our primary VoIP phone for the entirety of our fully remote company. [It was also used for] General lines, personal lines, etc.
  • Support line
  • Shared inboxes
  • Support
  • Implementation
Honestly, it's seems great for support and our support team did love it but it was terrible for sales.
Read this authenticated review

Aircall Scorecard Summary

Likelihood to Recommend (1)
6.0
Support (1)
9.0

Feature Scorecard Summary

Hosted PBX (1)
8
Multi-level Interactive Voice Response (IVR) (1)
8
User templates (1)
5
Call reports (1)
5
Directory of employee names (1)
4
Answering rules (1)
7
Call recording (1)
9
Call park (1)
4
Call screening (1)
2
Message alerts (1)
6
Audio conferencing (1)
5
Mobile app for iOS (1)
6

About Aircall

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
Categories:  Contact Center,  VoIP

Aircall Technical Details

Operating Systems: Unspecified
Mobile Application:No