Aircall

Score7.9 out of 10

143 Reviews and Ratings

What is Aircall?

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

Categories & Use Cases

Media

A simple way to make and receive calls at your desk.

Your calls on the go, anywhere you go (iOS + Android).

Track your team's call activities in real-time in the Aircall Activity Feed.

Track your team's call performance in real-time in the Aircall Analytics Dashboard.

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Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.1
Call recording
Automatic recording of inbound and outbound calls
Category average: 7.9
Mobile app for iOS
App for iPhone and iPad
Category average: 8.1

Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 8.1
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.4
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1

Ariana Lumagbas View profile

Data Entry Specialist in Customer Service at Blacklane (1001-5000 employees employees)

Use Cases and Deployment Scope

I was a publisher for a home sharing platform before, and we use Aircall as a tool for reaching out to clients and customers for our platform. It is a very good tool to use as its direct to the point, I love the ringtone and how I can put contact numbers effortlessly.

Pros

Voicemail
Voice Recording
Transferring Calls

Cons

Design
More Ringtone
A function where you can minimize it more

Return on Investment

It provides our business revenue as this is the main tool for using calls

Usability

Alternatives Considered

RingCentral Contact Center and Avaya Contact Center Select

Other Software Used

RingCentral Contact Center

Temim Tabakovic View profile

Head of Customer Success in Customer Service at AQVC (51-200 employees employees)

Use Cases and Deployment Scope

We use Aircall to communicate with new users on our platform and call prospects.

Pros

Integrate with CRM
Easy use and cross platform functionality
Phone app

Cons

No real disadvantages for us as they even connected to our Twilio main line, so far no specific things that are not working or should improve.

Return on Investment

Great way to communicate with new users via direct call followups and then managing all of the details in Pipedrive(CRM) we use.

Usability

Alternatives Considered

Twilio

Other Software Used

Pipedrive

Owen Pickrell View profile

Account Executive in Sales at Disciple Media (11-50 employees employees)

Use Cases and Deployment Scope

I’ve used Aircall for inbound and outbound sales calls. It allows me to call any country through an app on my phone at low cost.

Pros

Multinational calls
Multiple (country specific) phone numbers from one device
Phone calls when only internet signal is available

Cons

For outbound sales calls, it would be great to have an automatic dialler. I.e Submit a list of numbers to Aircall and it keeps dialling until someone picks up.
It would be great to be able to automatically leave a pre-recorded voicemail when dialling out.
Inbound calls occasionally don’t connect

Return on Investment

We had a 20% increase in outbound calls

Alternatives Considered

Microsoft Teams

Other Software Used

ZoomInfo Sales, LinkedIn Sales Navigator, Outreach

David Elcoate

Sales & Onboarding Specialist in Sales at Raviga (11-50 employees employees)

Use Cases and Deployment Scope

I use Aircall for my sales calls as part of my job in a software company. The whole company uses is for sales, customer service and admin calls.

It is simple, effective, integrates well with our CRM and the ability to send SMS messages is amazing.

Pros

Sends SMS messages to the country you are calling
Integrates very well within HubSpot.
Allows for a very strong signal with very little connection issues.
Simple to use

Cons

Your recording is basic, we use Clari Co Pilot to analyse the recordings.
Access is via app only, desktop analysis would be great.

Return on Investment

Allows us a fully integrated phone system without having to pay crazy prices.

Other Software Used

HubSpot CRM, Clari Copilot, Slack

Usability

Jessica Festa

Customer Success Manager in Customer Service at Rentopian (1-10 employees employees)

Use Cases and Deployment Scope

We use Aircall for our support line and our texting with clients.

Pros

The voice over ip works well. I can hear clients well
It can be installed any device and work from anywhere
All of our team can see the same things

Cons

It doesn't autolaunch and sometimes I forget to open the app on my desktop
I never hear text notifications

Return on Investment

It makes it easier for our remote team to communicate with customers. We're all over North America with clients all over the world.

Alternatives Considered

Intercom

Other Software Used

Intercom, HubSpot CRM, Canva

RingEX

Five9

Dialpad Support

Aircall

What is Aircall?

Categories & Use Cases

Media

Key Features

Top Performing Features

Answering rules

Call recording

Mobile app for iOS

Areas for Improvement

Audio conferencing

User templates

Call park

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

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