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February 26, 2020
Aircall is used as our primary phone system for all calls including for clients as well as external and internal vendors. Any department that needs access to company phones uses Aircall. We all have separate accounts of course but there is only one phone number managed for the company. Aircall allows our employees who are spread out across the country to easily and quickly manage our phone calls from anywhere.
- The ability to add multiple callers to a single call (within the desktop version) is great! We have a lot of clients who want to dial in their spouse or fiance for a call and Aircall makes that easier.
- Aircall makes it very easy to assign a voicemail to a specific user so everyone knows exactly what they are responsible for.
- The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
- I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
September 13, 2019
We used it as our primary VoIP phone for the entirety of our fully remote company. [It was also used for] General lines, personal lines, etc.
- Support line
- Shared inboxes
- Support
- Implementation
- Sales Line
- Desktop App
- Connectivity
Aircall Scorecard Summary
Feature Scorecard Summary
What is Aircall?
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
Aircall Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Essentials | $30 | per user/per month |
| Professional | $50 | per user/per month |
| Custom | Contact sales team |
Aircall Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |