Aircall Reviews

4 Ratings
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Score 7.2 out of 100

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Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
February 26, 2020

Beautiful platform that's so easy to use!

Score 7 out of 10
Vetted Review
Verified User
Review Source
Aircall is used as our primary phone system for all calls including for clients as well as external and internal vendors. Any department that needs access to company phones uses Aircall. We all have separate accounts of course but there is only one phone number managed for the company. Aircall allows our employees who are spread out across the country to easily and quickly manage our phone calls from anywhere.
  • The ability to add multiple callers to a single call (within the desktop version) is great! We have a lot of clients who want to dial in their spouse or fiance for a call and Aircall makes that easier.
  • Aircall makes it very easy to assign a voicemail to a specific user so everyone knows exactly what they are responsible for.
  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!
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Anonymous | TrustRadius Reviewer
September 13, 2019

Product is completely optimized as a "Support" phone, not good for other departments

Score 6 out of 10
Vetted Review
Verified User
Review Source
We used it as our primary VoIP phone for the entirety of our fully remote company. [It was also used for] General lines, personal lines, etc.
  • Support line
  • Shared inboxes
  • Support
  • Implementation
  • Sales Line
  • Desktop App
  • Connectivity
Honestly, it's seems great for support and our support team did love it but it was terrible for sales.
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Feature Scorecard Summary

Hosted PBX (1)
Multi-level Interactive Voice Response (IVR) (1)
User templates (1)
Call reports (1)
Directory of employee names (1)
Answering rules (1)
Call recording (1)
Call park (1)
Call screening (1)
Message alerts (1)
Audio conferencing (2)
Mobile app for iOS (2)

About Aircall

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
Categories:  Contact Center,  VoIP

Aircall Technical Details

Operating Systems: Unspecified
Mobile Application:No