Aircall Reviews

4 Ratings
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Score 7.3 out of 100

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Reviews (1-2 of 2)

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February 26, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Aircall is used as our primary phone system for all calls including for clients as well as external and internal vendors. Any department that needs access to company phones uses Aircall. We all have separate accounts of course but there is only one phone number managed for the company. Aircall allows our employees who are spread out across the country to easily and quickly manage our phone calls from anywhere.
  • The ability to add multiple callers to a single call (within the desktop version) is great! We have a lot of clients who want to dial in their spouse or fiance for a call and Aircall makes that easier.
  • Aircall makes it very easy to assign a voicemail to a specific user so everyone knows exactly what they are responsible for.
  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
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September 13, 2019
Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
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We used it as our primary VoIP phone for the entirety of our fully remote company. [It was also used for] General lines, personal lines, etc.
  • Support line
  • Shared inboxes
  • Support
  • Implementation
  • Sales Line
  • Desktop App
  • Connectivity
Honestly, it's seems great for support and our support team did love it but it was terrible for sales.
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.
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Feature Scorecard Summary

Hosted PBX (1)
8
Multi-level Interactive Voice Response (IVR) (1)
8
User templates (1)
5
Call reports (1)
5
Directory of employee names (1)
4
Answering rules (1)
7
Call recording (1)
9
Call park (1)
4
Call screening (1)
2
Message alerts (1)
6
Audio conferencing (2)
7.9
Mobile app for iOS (2)
7.8

What is Aircall?

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

Aircall Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials$30per user/per month
Professional$50per user/per month
CustomContact sales team

Aircall Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No