What users are saying about
3 Ratings
3 Ratings
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Score 7 out of 101

Likelihood to Recommend

Zendesk Talk

Overall, I have been satisfied with the product and don't think that it needs any changes for a single/small organization to opt it. ZD Talk is well suited in a common IT or Software Support industry or environment, it is a fast-paced product with a good ROI because the reports and calling information and reporting all work greatly.
Sohaib Ahmed Khattak - PCI QIR profile photo

Feature Rating Comparison

Contact Center Software

Zendesk Talk
7.0
Agent dashboard
Zendesk Talk
6.7
Validate callers
Zendesk Talk
6.5
Outbound response
Zendesk Talk
7.3
Call forwarding
Zendesk Talk
7.0
Click-to-call (CTC)
Zendesk Talk
6.7
Warm transfer
Zendesk Talk
7.3
Interactive voice response
Zendesk Talk
5.0
REST APIs
Zendesk Talk
9.0
Call tracking
Zendesk Talk
7.0
Multichannel integration
Zendesk Talk
8.0
CRM software integration
Zendesk Talk
7.0

Workforce Optimization (WFO)

Zendesk Talk
6.8
Inbound call routing
Zendesk Talk
7.0
Omnichannel inbound routing
Zendesk Talk
7.0
Recording
Zendesk Talk
8.0
Quality management
Zendesk Talk
7.5
Call analytics
Zendesk Talk
7.7
Historical reporting
Zendesk Talk
6.0
Live reporting
Zendesk Talk
5.7
Customer surveys
Zendesk Talk
7.0
Customer interaction analytics
Zendesk Talk
5.0

Pros

Zendesk Talk

  • Call recording is a nice feature! It is great for training purposes and for quality assurance.
  • The metrics you get from Explore are a great insight into how the team is handling the call volumes.
  • Zendesk Talk has met most of our needs. It can be a bit unreliable at times.
No photo available

Cons

Zendesk Talk

  • Call transfer should be much easier
  • A group of users can be made to contact or call in between themselves like an Extension system for all the users in the system
  • Text to speech would be awesome
Sohaib Ahmed Khattak - PCI QIR profile photo

Alternatives Considered

Zendesk Talk

Zendesk Talk has been far more reliable and robust than Ring Central. We had a lot of unreliable instances with our old provider. We didn't have call recording before either.
No photo available

Return on Investment

Zendesk Talk

  • More reliable than our previous talk center software.
  • Call recording has been a great addition
  • We have a much better idea of how to staff phones with the metrics we get from Zendesk Talk
No photo available

Pricing Details

Zendesk Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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