5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
105 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Khoros Communities (Formerly Spredfast + Lithium)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
105 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Attribute Ratings

  • Chameleon is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Chameleon

90%
1 Rating
7.4

Khoros Communities (Formerly Spredfast + Lithium)

74%
71 Ratings

Likelihood to Renew

Chameleon

N/A
0 Ratings
7.3

Khoros Communities (Formerly Spredfast + Lithium)

73%
4 Ratings

Usability

Chameleon

N/A
0 Ratings
7.3

Khoros Communities (Formerly Spredfast + Lithium)

73%
2 Ratings

Availability

Chameleon

N/A
0 Ratings
9.0

Khoros Communities (Formerly Spredfast + Lithium)

90%
2 Ratings

Support Rating

Chameleon

N/A
0 Ratings
6.9

Khoros Communities (Formerly Spredfast + Lithium)

69%
5 Ratings

In-Person Training

Chameleon

N/A
0 Ratings
9.1

Khoros Communities (Formerly Spredfast + Lithium)

91%
1 Rating

Online Training

Chameleon

N/A
0 Ratings
4.5

Khoros Communities (Formerly Spredfast + Lithium)

45%
2 Ratings

Implementation Rating

Chameleon

N/A
0 Ratings
10.0

Khoros Communities (Formerly Spredfast + Lithium)

100%
2 Ratings

Product Scalability

Chameleon

N/A
0 Ratings
7.6

Khoros Communities (Formerly Spredfast + Lithium)

76%
62 Ratings

Likelihood to Recommend

Chameleon

Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful
Michael Ball-Marian | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Overall, Khoros offers a killer suite of products for any organization to create and run an awesome community that fits their needs. The flipside to this, how feature-packed their products are. While their products can work right out of the box, it's always nice to have your site designed to fit the branding of the overall company or a look and feel that the owner of the community wants.Engaging with their professional services area can be tough and projects take much longer than I would normally expect. So you may want to think about 3rd part companies that are good at working with the Khoros Communities platform.
Anonymous | TrustRadius Reviewer

Pros

Chameleon

  • Super easy installation/setup particularly if you use Segment.
  • Improved and relatively easy to learn UI.
  • Great minimal/elegant design of the elements that get displayed to your users.
Michael Ball-Marian | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • They provide a highly customizable platform that can be adapted to any use case.
  • They provide best-in-class support to their customers.
  • They have an extensive product roadmap and continuously improve their platform.
  • They utilize their own platform to provide a highly superior customer portal and community.
  • Their developer documentation is second to none and is extremely valuable.
Jeff Shurtliff | TrustRadius Reviewer

Cons

Chameleon

  • There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
  • The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
  • Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.
Michael Ball-Marian | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • User could have more insights what topics need attention. Maybe an OOTB dashboard fort Super Users.
  • Some bugs we have reported take a lot of time to get fixed. Some things must be released in a next maintenance window, some issues are placed on the long term roadmap.
  • For a professional Community builder, their own Community (Atlas) is not as lively as promised. Some questions we ask on Atlas get no responses. This is definitely different from what was sold to us.
  • New features (Ideation) are released but are very rough around the edges.
  • Users have way too many profile settings, also topic and node options are a lot. It would be great if we can edit what menu items and settings are available to our users in Admin.
  • Ideas posted on Atlas do not get a lot of engagement. I have not yet seen ideas that have been realised! Some ideas are years old. To be asked to post an idea on Atlas feels like putting the whole suggestion (from us to Khoros) on pause until it is forgotten.
Anonymous | TrustRadius Reviewer

Pricing Details

Chameleon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Khoros Communities (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Chameleon

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.3
Based on 4 answers
Community has worked well for over the year. However, there have been a lot more technical and feature issues we have been seeing in last year or so. Also customer support has not been very quick to address issues. SO there are things that can definitely be improved on Khoros end
Anonymous | TrustRadius Reviewer

Usability

Chameleon

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.3
Based on 2 answers
Like every backend, it can always be improved upon.The excellent thing is that Khoros have a hugely active customer support community as well as a fantastic case management system to triage support issues and requests. So regardless of your level of knowledge or familiarity, you're well supported out of the box.
Kate Fenerty | TrustRadius Reviewer

Reliability and Availability

Chameleon

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
Veit Irtenkauf | TrustRadius Reviewer

Support Rating

Chameleon

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 6.9
Based on 5 answers
They are responsive and proactive. They are really on top of things. They send personal emails to check in on you. It feels like they really know you. You only get emails from 3-4 people at Khoros – they must be customer assigned.
Anonymous | TrustRadius Reviewer

In-Person Training

Chameleon

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.1
Based on 1 answer
I think it is engaging and has good instructors.
Lili McDonald | TrustRadius Reviewer

Online Training

Chameleon

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 4.5
Based on 2 answers
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
Anonymous | TrustRadius Reviewer

Implementation Rating

Chameleon

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 2 answers
We were up against a hard stop with Jive’s contract ending and Khoros connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Khoros has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech-savvy team, you can do a self-migration. Khoros has a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Khoros helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better).
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chameleon

We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.
Michael Ball-Marian | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

WordPress, Guild, tribe - all have pros and cons vs Khoros. The primary concern of Khoros vs other platforms is cost. For the price difference, Khoros *should* be a no-brainer choice. No one should ever consider using any platform other than Khoros... so why do people consider other platforms?
Anonymous | TrustRadius Reviewer

Scalability

Chameleon

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.6
Based on 62 answers
Khoros Communities is the pioneer and lead platform of the market to run a community. During these years that it has been in use in our company, it has contributed to reducing costs and incoming calls due to the content generated by their participants (clients and no clients). The contribution of the users also has helped us to build a solid knowledge base that also positively supports the SEO strategy of our products and services.
Anonymous | TrustRadius Reviewer

Return on Investment

Chameleon

  • Saved us time/money building extensive documentation.
  • Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.
Michael Ball-Marian | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • When we switched from Yammer to here, it really increased visibility of the community to the general public, the media, and in search results.
  • It's created dynamic relationships and shortened the gap between Microsoft employees, MVPs, and other users.
  • It's been a great place for software products to gather feedback from users, and for users to feel they have the inside track.
Eric Starker | TrustRadius Reviewer

Screenshots

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