Chameleon vs Khoros Communities (Formerly Spredfast + Lithium)

• Super easy installation/setup particularly if you use Segment.
• Improved and relatively easy to learn UI.
• Great minimal/elegant design of the elements that get displayed to your users.

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• They provide a highly customizable platform that can be adapted to any use case.
• They provide best-in-class support to their customers.
• They have an extensive product roadmap and continuously improve their platform.
• They utilize their own platform to provide a highly superior customer portal and community.
• Their developer documentation is second to none and is extremely valuable.

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• There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
• The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
• Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.

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• User could have more insights what topics need attention. Maybe an OOTB dashboard fort Super Users.
• Some bugs we have reported take a lot of time to get fixed. Some things must be released in a next maintenance window, some issues are placed on the long term roadmap.
• For a professional Community builder, their own Community (Atlas) is not as lively as promised. Some questions we ask on Atlas get no responses. This is definitely different from what was sold to us.
• New features (Ideation) are released but are very rough around the edges.
• Users have way too many profile settings, also topic and node options are a lot. It would be great if we can edit what menu items and settings are available to our users in Admin.
• Ideas posted on Atlas do not get a lot of engagement. I have not yet seen ideas that have been realised! Some ideas are years old. To be asked to post an idea on Atlas feels like putting the whole suggestion (from us to Khoros) on pause until it is forgotten.

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• Saved us time/money building extensive documentation.
• Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.

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• When we switched from Yammer to here, it really increased visibility of the community to the general public, the media, and in search results.
• It's created dynamic relationships and shortened the gap between Microsoft employees, MVPs, and other users.
• It's been a great place for software products to gather feedback from users, and for users to feel they have the inside track.

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