Tools that help grow and increase sales.
Updated December 17, 2023
Tools that help grow and increase sales.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities
Khoros Communities is providing a platform to improve our technical support system and increase the visibility of our brand and products and also reduce administrative costs related to marketing because it has proven that it can help drive our business. Khoros Communities is currently helping our central logistics system to make our entire professional apparatus visible with its robust administration and its ability to allow both our staff and direct clients to give their opinion on any aspect that they consider relevant with complete freedom, always respecting community norms. I believe that Khoros Communities has also allowed us to grow in the quality of our services thanks to the fact that on a daily basis we receive suggestions and complaints from our clients in relation to our services and this has always motivated us to make special changes that help satisfy everyone in a more pleasant way. our clients and enhance growth and sales.
- Increase in suggestions from our clients to know what we should improve.
- Reduce technical support costs and incredibly increase sales.
- It helps to interact with customers and we receive positive and negative reviews and based on their comments we can make changes that increase sales.
- It must be considered that creating a community with ethical values that help the company in its growth may be a task of more than a year and this requires work. It must also be considered that very rapid growth of the company is possible at the same time. use Khoros Communities but it is not an easy task because we are the ones who must create a scalable and robust community that is attractive to our clients.
- Reduce customer service costs due to how easy it is to resolve issues with a service or product directly on the Khoros Communities platform.
- Improve our logistics system and help inform the quality of our services in the best way.
- Khoros Communities was implemented in a very short time and does not require additional administrative expenses.
Khoros Support directly helps our company to handle messages and requests from clients and partners with a professional and personalized response, this helps our professional growth and increase the number of memberships, we clearly use Khoros Support with the objective of growth and reduction of expensive in personalized technical support and we believe that it is the best decision in accordance with our growth objectives.
These tools have helped to effectively manage customer and partner questions and answers and also create new spaces within the user community to support more customers with their concerns without the need to increase the number of people managing the questions. Khoros accounts and this is a very simple and feasible process from the cost reduction point of view.
- Product feedback
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
Khoros Communities has had a direct impact on the training and learning about our services that really matter to our clients. With their comments we have been able to find out what clients really want and make the appropriate changes according to the requests and requirements they show in the community, I can say that the positive impact with these tools is greater and more positive every day from all areas.
As I mentioned previously, the impact on their tools has been that they have managed to get our company to establish new parameters that allow exponential growth according to the number of sales and growth in the community, if it has allowed the creation of superusers without major inconvenience and this is very pleasant for our future changes for mutual benefit and nourishes client and company.
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
Yes
Did implementation of Khoros Communities go as expected?
Yes
Would you buy Khoros Communities again?
Yes