Khoros enables your support capabilities.
September 26, 2018

Khoros enables your support capabilities.

Kate Fenerty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

Khoros Online Communities is being used as a peer support community for anyone affected by cancer. The platform enables any Australian affected by cancer to connect, share experiences and stories, as well as seek information in a safe environment that is moderated by trained health professionals.

The use of Khoros Online Communities complements existing information and support services outside of business hours, connecting people with each other in real-time, regardless of when they seek support or information.

  • Privacy - use of usernames and the ability to hide identifying information such as email addresses from public view.
  • Accessibility - the site is fully accessible for people of all abilities, across all devices and platforms.
  • Community - The width and breadth of the community product is huge, even 2 years on, there are things we have still yet to try out and Lithium are constantly innovating the product too!
  • There is always room for improvement on any product, Khoros actively works with its customer community and encourages ideas. They build many of these into their product roadmaps ongoing.
  • Extremely positive!
It's the perfect all-rounder, great for product, support or counseling style communities.

Evaluating Khoros Communities (Formerly Spredfast + Lithium) and Competitors

Yes - Khoros Online Communities migrated an existing closed legacy community that was using Drupal.

Using Khoros Communities (Formerly Spredfast + Lithium)

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Like every backend, it can always be improved upon.

The excellent thing is that Khoros have a hugely active customer support community as well as a fantastic case management system to triage support issues and requests. So regardless of your level of knowledge or familiarity, you're well supported out of the box.