Chameleon vs. Userlane

Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful

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Well suited:

• Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
• Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
• Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain

Not so well suited:

• Desktop apps -- > Doesn't really work for desktop
• Mobile apps --> Limited support, only works for web-based mobile apps
• Small user base (less than 50 users) --> Not required when there are only a few users

• Super easy installation/setup particularly if you use Segment.
• Improved and relatively easy to learn UI.
• Great minimal/elegant design of the elements that get displayed to your users.

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Independently Invited by TrustRadius

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• Unbiased people and company.
• Professional team.
• Solution oriented team.

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Independently Invited by TrustRadius

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• There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
• The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
• Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.

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Independently Invited by TrustRadius

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• Need to Improve User level analytics
• Need to Improve UX/UI
• Need to improve reporting
• More option to export the analytics report ,Currently you can export in PDF.

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Independently Invited by TrustRadius

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• Easy to use content editor, no specific knowledge needed
• Super fast to create interactive guides, went live within days
• Clean and actionable analytics, not too bloated

We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.

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Independently Invited by TrustRadius

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I haven't used any other to much extent.

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Independently Invited by TrustRadius

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• Saved us time/money building extensive documentation.
• Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.

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Independently Invited by TrustRadius

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• Higher conversion rate.
• Less support needed.
• Proactive communication solves the most user questions.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info