ChangePoint (discontinued) vs. Progress Telerik Fiddler

Changepoint is basic and would, therefore, work for businesses with uncomplicated requests, pretty straightforward workflows and willingness to work with an unsightly solution. It is basic, from the UI to the search option and the way the information is captured, which can be frustrating and counter-intuitive at times. It is relatively robust (i.e. I have been using it for almost 2 years and have not seen it crash once) but it does log me out when the system has been inactive for about 30 minutes - and I am only notified about being logged out upon clicking the Submit button, meaning many a line of text have been typed more than once!

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I am a senior software engineer and I have actively made fiddler a requirement for all of our engineers to have on their laptops by default. I have recommended it to all web developers that I have worked with and contractors that I have worked with as it has saved my mental stability on numerous occasions when trying to show people details of various web requests when working on integrations between different systems This is an absolutely fantastic product that I have used in a technical capacity many, many times and I will always suggest it as a tool when someone is debugging specifically but also for initial development to see how the requests are formed and for sharing responses and requests details so that others can recreate the request that you have sent through right down to the smallest detail

• Changepoint has significant reporting capabilities, though of course, the data that comes out is only as good as the data that goes in. I enjoy being able to use the standard reports to understand exactly how much a project has cost us and to compare it to how much we are charging. This allows us to more accurately set our prices. Though we have not used the report designer capability, I understand that custom reports can be designed with relative ease.
• Changepoint has a versioning capability for changes made to user profiles in the system manager, which I find particularly helpful. As a non-power user, it is valuable to be able to see what changes I have made to various profiles so that I can troubleshoot a problem down the line.
• Changepoint has significant functionality well beyond the features that we are currently using, and for this reason, I think it is affordable and a good deal. Particularly if your organization is interested in dedicating the time and resources into using all of the features around project planning, resource allocation, etc., the price is well worth the value.

• We use Changepoint to manage the IS organization. I would like to see more advancement in order to do benefits management.
• I would like to see a capability where a project manager can build a very detailed work breakdown structure, but only require project resources to charge time and provide a task status at a higher level.

• The display could potentially become a bit more user-friendly over time, it's pretty easy to follow but for example, I always view the raw request/response information by default and this is not the default selection, being able to choose the default selection would be nice
• Clearer information and options to reduce 'noise' when viewing the requests, there are often a lot of background requests being sent on a computer, you can filter to roughly see what you want and filter out things that you don't want but there are different types of requests and I can't see how to filter between those - possibly a feature but could be made easier to use potentially
• Nothing else to put, this is a fantastic product so there isn't much else to suggest at this stage of using it and I have been using fiddler for years now in my role as a software engineer

Sometimes the decision to renew boils down to an old adage "if it isn't broken don't fix it". Previous to moving to Changepoint, it was obvious that we needed a better project management tool. Projects we completed on time but the time zone difference between the teams and several iterations of back and forth caused a number of communication issues with projects. The difference is night and day.

It could be more intuitive and user friendly.

Planview Changepoint helps us to understand our key customers enabling us to capitalize on every financial opportunity and helps us to forecast demand against the capacities required for new opportunities, and also it automates and monitors contractual terms and conditions. It gives us visibility into our employees' skills and helps to optimize resource allocation.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Employee efficiency has decreased significantly within our Project MAnagement team. The main causes are lack of logical steps/not user-friendly and the slowness of the entire program.
• Changepoint PSA has greatly improved being able to track budgets for all projects. Before this software, budgets were done manually by hand and cross-referenced with Accounting. Now, we can pull a report out of the system, as long as all parties entered their time and data correctly.

• Overall this tool has sped up the process of integrating with new systems infinitely
• The cost of fiddler everywhere which is what we use specifically is nothing in comparison to the cost of dev time saved when debugging processes
• Being able to send information around so simply to other support teams to show them what responses we are getting along with the request detail have made communications much quicker and saves a lot of time going back and forth discussing what is being done and what the request is being sent