Chargebee Retention vs. CustomerSuccessBox
Chargebee Retention vs. CustomerSuccessBox
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chargebee Retention | N/A | Chargebee Retention (previously Brightback, acquired by Chargebee in early 2022) enables businesses to customize cancellation experiences with offers geared towards continuing the customer relationship and allows businesses to evaluate personalized retention-magnet strategies to minimize voluntary churn and strengthen customer lifetime value. | N/A | |
CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A |
Chargebee Retention | CustomerSuccessBox | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | $499 per user | ||||||||||||||
Additional Details | — | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | ||||||||||||||
More Pricing Information |
Chargebee Retention | CustomerSuccessBox | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Chargebee Retention | CustomerSuccessBox | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chargebee Retention | CustomerSuccessBox | |
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Likelihood to Recommend | - (0 ratings) | 9.5 (15 ratings) |
Usability | - (0 ratings) | 9.3 (15 ratings) |
Support Rating | - (0 ratings) | 9.3 (15 ratings) |
Chargebee Retention | CustomerSuccessBox | |
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Likelihood to Recommend | Chargebee Inc No answers on this topic | Customer Success Box |
Pros | Chargebee Inc No answers on this topic | Customer Success Box |
Cons | Chargebee Inc No answers on this topic | Customer Success Box |
Usability | Chargebee Inc No answers on this topic | Customer Success Box |
Support Rating | Chargebee Inc No answers on this topic | Customer Success Box |
Alternatives Considered | Chargebee Inc No answers on this topic | Customer Success Box |
Return on Investment | Chargebee Inc No answers on this topic | Customer Success Box |
ScreenShots | CustomerSuccessBox Screenshots |