Chargent vs. sticky.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chargent
Score 9.4 out of 10
N/A
Chargent is a Salesforce app from AppFrontier LLC that providers payment processing functionality in Salesforce and provides a point of sale solution in an app; Chargent integrates with a number of popular payment gateways (e.g. Authorize.net, Stripe, etc.). Chargent can also be configured to manage recurrent billing and subscriptions.N/A
sticky.io
Score 9.0 out of 10
N/A
sticky.io (formerly LimeLight), headquartered in San Francisco, offers their subscription business management platform supporting ecommerce transactions and recurring billing along with customer management, payment gateway, and fraud protected transacting.N/A
Pricing
Chargentsticky.io
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Chargentsticky.io
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Chargentsticky.io
Small Businesses
Square POS
Square POS
Score 9.4 out of 10
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 7.6 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.2 out of 10
Sage Intacct
Sage Intacct
Score 8.7 out of 10
Enterprises

No answers on this topic

Salesforce CPQ
Salesforce CPQ
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chargentsticky.io
Likelihood to Recommend
9.6
(4 ratings)
10.0
(1 ratings)
Support Rating
9.6
(3 ratings)
-
(0 ratings)
User Testimonials
Chargentsticky.io
Likelihood to Recommend
AppFrontier LLC
For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
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LimeLight
Lime Light CRM was built specifically for online marketers, helping them to manage their online sales, contacts, orders, and payments. The software combines a number of features and 3rd party provider integrations to offer the ability to store customer data, build online eCommerce campaigns, create sales reports, and automate order management activities, as well as track, store and report on affiliate data.
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Pros
AppFrontier LLC
  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.
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LimeLight
  • For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days
  • It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients.
  • The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts.
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Cons
AppFrontier LLC
  • Because it is a low fee, you need to do more configuration on your own to get it up and running.
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LimeLight
  • Note taking can be a hassle, when writing notes there is not a separate tab, or dedicated area which allows for multiple users to leave notes for future users, or administrators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes
  • If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are canceling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error. The client continues to be billed and discounts continue to apply.
  • The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitations. Features which can be customized to automatically perform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users canceling and they did not get it you have to restart the product then cancel it again to have another automatic email sent to the client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time-consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows that after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct address.
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Support Rating
AppFrontier LLC
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
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LimeLight
No answers on this topic
Alternatives Considered
AppFrontier LLC
Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
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LimeLight
No answers on this topic
Return on Investment
AppFrontier LLC
  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
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LimeLight
  • Customizable Reporting
  • Automatic Reminders
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