CharityEngine vs. Neon CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CharityEngine
Score 4.0 out of 10
Small Businesses (1-50 employees)
CharityEngine is designed to simplify the complex world of online fundraising for nonprofits, as a nonprofit CRM. Integrated tools for donations, emails, and other elements of fundraising feed data into a central view to make it easier to know and care for donors. The solution boasts secure, payment-ready forms to give users complete control of donors' information.N/A
Neon CRM
Score 3.1 out of 10
Small Businesses (1-50 employees)
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, to enable more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users…
$99
per month
Pricing
CharityEngineNeon CRM
Editions & Modules
Standard
$350-$700
per month
Professional
$700-$1,500
per month
Enterprise
Call for Customized Pricing
per month
Essentials
$99
per month
Impact
$199
per month
Empower
$399
per month
Offerings
Pricing Offerings
CharityEngineNeon CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing starts based on our core offering and your projected contact and email volume.All plans include unlimited system users, unlimited records, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon CRM designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on the organization's revenue.
More Pricing Information
Community Pulse
CharityEngineNeon CRM
Top Pros
Top Cons
Features
CharityEngineNeon CRM
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
CharityEngine
-
Ratings
Neon CRM
1.2
2 Ratings
138% below category average
Constituent engagement and marketing00 Ratings1.52 Ratings
Social listening00 Ratings1.01 Ratings
Digital advocacy enablement00 Ratings1.01 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
CharityEngine
-
Ratings
Neon CRM
1.8
2 Ratings
115% below category average
Reporting and data visualization00 Ratings1.02 Ratings
Wealth screening00 Ratings2.52 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
CharityEngine
-
Ratings
Neon CRM
1.4
2 Ratings
125% below category average
Online donation options00 Ratings3.02 Ratings
Event registration and ticketing00 Ratings1.01 Ratings
Text and phone donations00 Ratings1.01 Ratings
Volunteer shift management00 Ratings1.01 Ratings
Mobile event check-in00 Ratings1.01 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
CharityEngine
-
Ratings
Neon CRM
1.5
2 Ratings
130% below category average
Role-based user permissions00 Ratings2.52 Ratings
Mobile access00 Ratings1.01 Ratings
Integrations00 Ratings1.01 Ratings
Best Alternatives
CharityEngineNeon CRM
Small Businesses
Bonterra Guided Fundraising
Bonterra Guided Fundraising
Score 9.4 out of 10
Bonterra Guided Fundraising
Bonterra Guided Fundraising
Score 9.4 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 8.6 out of 10
Bloomerang
Bloomerang
Score 8.6 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.3 out of 10
Ellucian CRM Advance
Ellucian CRM Advance
Score 6.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CharityEngineNeon CRM
Likelihood to Recommend
4.0
(1 ratings)
1.0
(12 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
4.0
(1 ratings)
1.0
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(3 ratings)
Implementation Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
CharityEngineNeon CRM
Likelihood to Recommend
CharityEngine
CharityEngine has the POTENTIAL to be a good CRM, but both unresponsiveness to the more complex problems go unresolved for months at a time. Employee turnover is huge, which is likely because upper management is doing nothing to solve the internal problems. I would NOT recommend this CRM at this point. While CharityEngine does allow reasonably robust storage and querying of data if you plan to send emails through your CRM, look elsewhere. CharityEngine's framework is clunky and counter-intuitive, in addition to frequently just not working at all.
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Neon One, LLC
If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
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Pros
CharityEngine
  • Allows users to create unique queries to generate targeted data.
  • Allows the entry of addresses from all around the world, not just US addresses.
Read full review
Neon One, LLC
  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
Read full review
Cons
CharityEngine
No answers on this topic
Neon One, LLC
  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
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Likelihood to Renew
CharityEngine
No answers on this topic
Neon One, LLC
Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM
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Usability
CharityEngine
There are a lot of frustrating things about the general usage of CharityEngine. It syncs with a nine-digit zip code database, but doesn't automatically populate exportable fields with this data - it must be manually requested for each record. Buttons that allow a user to quickly move to a specific area of the data in a customer record frequently stop working after updates; are found by users and reported, and then take a month or longer to be fixed. A clunky and counter-intuitive "creative" database frequently fails completely and is always slow.
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Neon One, LLC
The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use
Read full review
Support Rating
CharityEngine
No answers on this topic
Neon One, LLC
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
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Implementation Rating
CharityEngine
No answers on this topic
Neon One, LLC
We had to hire someone to implement our donors into Neon CRM
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Alternatives Considered
CharityEngine
No answers on this topic
Neon One, LLC
It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.
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Return on Investment
CharityEngine
  • CharityEngine has allowed our organization to grow in the past few years, but it has not kept up with industry trends and avoids making changes and updates requested by users.
  • Our overall business objectives cannot be met with CharityEngine alone. We must export data and use other applications to generate the data we need.
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Neon One, LLC
  • Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
  • Positive: Neon works easily with our website, making donations easy for the donor.
  • Positive: Neon is affordable in comparison with similar products.
  • Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.
Read full review
ScreenShots

CharityEngine Screenshots

Screenshot of Multi-Channel Digital MarketingScreenshot of Custom Forms

Neon CRM Screenshots

Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.