CharityEngine is a CRM specifically for nonprofits. It allows nonprofits to centralize and leverage their data to enrich donor relationships and raise money. Features include forms, advocacy campaigns, text-to-give, email marketing, peer-to-peer fundraising, and real-time personalization, and PCI-certified payment processing.
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Neon CRM
Score 6.0 out of 10
Small Businesses (1-50 employees)
Neon CRM is a nonprofit relationship management platform for small and midsize nonprofits, used to make and maintain the personal connections that drive sustainable growth. By centralizing a nonprofit’s data and tools, Neon CRM helps teams save on manual work, deepen relationships with their supporters, and grow their impact. Key Features: Donor Management: Neon CRM provides a 360-degree view of supporters, automatically capturing every…
$99
per month
Pricing
CharityEngine
Neon CRM
Editions & Modules
No answers on this topic
Neon CRM
$99
per month
Offerings
Pricing Offerings
CharityEngine
Neon CRM
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
No setup fee
$349 one-time fee
Additional Details
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More Pricing Information
Community Pulse
CharityEngine
Neon CRM
Features
CharityEngine
Neon CRM
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
CharityEngine
-
Ratings
Neon CRM
1.2
2 Ratings
137% below category average
Constituent engagement and marketing
00 Ratings
1.52 Ratings
Social listening
00 Ratings
1.01 Ratings
Digital advocacy enablement
00 Ratings
1.01 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
CharityEngine
-
Ratings
Neon CRM
1.8
2 Ratings
110% below category average
Reporting and data visualization
00 Ratings
1.02 Ratings
Wealth screening
00 Ratings
2.62 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
CharityEngine
-
Ratings
Neon CRM
1.4
2 Ratings
121% below category average
Online donation options
00 Ratings
3.12 Ratings
Event registration and ticketing
00 Ratings
1.01 Ratings
Text and phone donations
00 Ratings
1.01 Ratings
Volunteer shift management
00 Ratings
1.01 Ratings
Mobile event check-in
00 Ratings
1.01 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
CharityEngine has the POTENTIAL to be a good CRM, but both unresponsiveness to the more complex problems go unresolved for months at a time. Employee turnover is huge, which is likely because upper management is doing nothing to solve the internal problems. I would NOT recommend this CRM at this point. While CharityEngine does allow reasonably robust storage and querying of data if you plan to send emails through your CRM, look elsewhere. CharityEngine's framework is clunky and counter-intuitive, in addition to frequently just not working at all.
If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
NeonCRM does a good job helping you track donors' activities/engagements.
It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM
There are a lot of frustrating things about the general usage of CharityEngine. It syncs with a nine-digit zip code database, but doesn't automatically populate exportable fields with this data - it must be manually requested for each record. Buttons that allow a user to quickly move to a specific area of the data in a customer record frequently stop working after updates; are found by users and reported, and then take a month or longer to be fixed. A clunky and counter-intuitive "creative" database frequently fails completely and is always slow.
The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.
CharityEngine has allowed our organization to grow in the past few years, but it has not kept up with industry trends and avoids making changes and updates requested by users.
Our overall business objectives cannot be met with CharityEngine alone. We must export data and use other applications to generate the data we need.
