We are happy with NeonCRM!
December 04, 2019

We are happy with NeonCRM!

Lisa Steinberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard CRM

Overall Satisfaction with NeonCRM

Neon is our database for donors and prospects. We are a small team of 5 and everyone uses it. All correspondence with board members, donors and prospects are captured and stored in their accounts. All tracking of pledges and payments are done via Neon.

Pros

  • Its very user-friendly and intuitive.
  • They are very open to user's suggestions.
  • Neon integrates with our iWave account and I especially love that.

Cons

  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
  • Relative to other CRM's, Neon is a great buy.
Salesforce was over-complicated and overly expensive to use. The learning curve was huge and a real disincentive to use. It needed to be customized which was very expensive. Neon was easy to learn and we are still building it and figuring out how to maximize all of its capabilities.
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.

Do you think Neon CRM delivers good value for the price?

Yes

Are you happy with Neon CRM's feature set?

Yes

Did Neon CRM live up to sales and marketing promises?

Yes

Did implementation of Neon CRM go as expected?

Yes

Would you buy Neon CRM again?

Yes

Overall, I really like Neon. I started from nothing and have now built a database of about 3000 qualified prospects and donors. With the iWave integration, I'm able to prioritize who to pursue for gifts. I also really like the ability to send mass emails from within the system.

Comments

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