Neon CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Neon CRM	Score 4.1 out of 10	Small Businesses (1-50 employees)	Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users…	$99 per month

Pricing

Neon CRM

Editions & Modules

Essentials: $99
per month
Impact: $199
per month
Empower: $399
per month

Offerings

Pricing Offerings
Neon CRM
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

All plans include unlimited system users, unlimited records, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon CRM designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on the organization's revenue.

More Pricing Information

Community Pulse
	Neon CRM
Considered Both Products	Neon CRM Verified User Director Chose Neon CRM We cancelled Neon CRM after 6 years as it became horrible to use Helpful? JM Jon Malovich Executive Director Chose Neon CRM Neon pales in comparison. Simply put, we regret trusting them with our data. We're a year behind for trying their services. Helpful? Kelly Moss COO (Chief Operating Officer) Chose Neon CRM We previously used Salsa CRM to store our donation information. NeonCRM is much more user friendly and has better options to store the data we need. Customer service is also much better. Incentivized Helpful? Verified User Administrative Assistant Chose Neon CRM I liked Classy better. But Classy wasn't trying to be all things for a nonprofit the way that NeonCRM is. NeonCRM is a nonprofit one-stop shop, though our nonprofit is primarily using it for donations and event management. At a previous nonprofit I worked at, Classy was what we … Incentivized Helpful? LS Lisa Steinberg Director of Leadership Engagement Chose Neon CRM Salesforce was over-complicated and overly expensive to use. The learning curve was huge and a real disincentive to use. It needed to be customized which was very expensive. Neon was easy to learn and we are still building it and figuring out how to maximize all of its … Incentivized Helpful? Thomas Phillips Development Officer Chose Neon CRM Neon vs. The Raiser's Edge Raiser's Edge is the gold standard for fundraising-focused CRM applications. However, it is so complicated that there are higher ed courses and certificate programs you can take to learn it all. The printed manual is hundreds of pages long. You can do … Incentivized Helpful? Lora Zygman Treasurer Chose Neon CRM NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that. Incentivized Helpful? Verified User Director Chose Neon CRM It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users. Incentivized Helpful? SarahAnn S. Whitbeck Executive Director Chose Neon CRM Much less expensive, but in some ways is even more robust. Incentivized Helpful? Kelli Wescott McCannell President Chose Neon CRM Salesforce and Raisers Edge are extremely expensive to set up to be functional. These are great options for very large organizations - colleges and hospitals. For a smaller operation, NeonCRM meets many needs for a much more affordable price. Incentivized Helpful? Kim Wells Coordinator of Operations, Valley View Hospital Foundation Chose Neon CRM Blackbaud had terrible customer service and their product did not work. NeonCRM responds to support questions within hours and are friendly and helpful. Blackbaud did not stand behind their product. The reliability of information making it into the correct record in the correct … Incentivized Helpful?
Top Pros	Pro User friendly Pro Easy to use Pro Customer service
Top Cons	Minus Event page Minus Lots of data Minus Learning curve

Features

Neon CRM

Communications and Marketing

Comparison of Communications and Marketing features of Product A and Product B
	Neon CRM 1.2 2 Ratings 126% below category average
Constituent engagement and marketing	1.52 Ratings
Social listening	1.01 Ratings
Digital advocacy enablement	1.01 Ratings

Reporting and Analytics

Comparison of Reporting and Analytics features of Product A and Product B
	Neon CRM 1.8 2 Ratings 110% below category average
Reporting and data visualization	1.02 Ratings
Wealth screening	2.52 Ratings

Fundraising and Events

Comparison of Fundraising and Events features of Product A and Product B
	Neon CRM 1.4 2 Ratings 111% below category average
Online donation options	3.02 Ratings
Event registration and ticketing	1.01 Ratings
Text and phone donations	1.01 Ratings
Volunteer shift management	1.01 Ratings
Mobile event check-in	1.01 Ratings

Security and Platform

Comparison of Security and Platform features of Product A and Product B
	Neon CRM 1.5 2 Ratings 128% below category average
Role-based user permissions	2.52 Ratings
Mobile access	1.01 Ratings
Integrations	1.01 Ratings

Best Alternatives
	Neon CRM
Small Businesses	Bloomerang Score 9.1 out of 10
Medium-sized Companies	Bloomerang Score 9.1 out of 10
Enterprises	Blackbaud CRM Score 7.5 out of 10
All Alternatives	View all alternatives

User Ratings
	Neon CRM
Likelihood to Recommend	1.0 (12 ratings)
Likelihood to Renew	1.0 (1 ratings)
Usability	1.0 (1 ratings)
Support Rating	1.0 (3 ratings)
Implementation Rating	4.0 (1 ratings)

User Testimonials
	Neon CRM
Likelihood to Recommend	Neon One, LLC If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives... Incentivized Thomas Phillips Development Officer Read full review
Pros	Neon One, LLC NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc. NeonCRM does a good job helping you track donors' activities/engagements. It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth. Incentivized Verified User Anonymous Read full review
Cons	Neon One, LLC Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school. They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need. Incentivized LS Lisa Steinberg Director of Leadership Engagement Read full review
Likelihood to Renew	Neon One, LLC Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM Verified User Anonymous Read full review
Usability	Neon One, LLC The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use Verified User Anonymous Read full review
Support Rating	Neon One, LLC As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge. Incentivized LS Lisa Steinberg Director of Leadership Engagement Read full review
Implementation Rating	Neon One, LLC We had to hire someone to implement our donors into Neon CRM Verified User Anonymous Read full review
Alternatives Considered	Neon One, LLC It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users. Incentivized Verified User Anonymous Read full review
Return on Investment	Neon One, LLC Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success. Positive: Neon works easily with our website, making donations easy for the donor. Positive: Neon is affordable in comparison with similar products. Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch. Incentivized Thomas Phillips Development Officer Read full review
ScreenShots	Neon CRM Screenshots