Chat2Desk vs. Spiceworks Help Desk
Chat2Desk vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chat2Desk | Mid-Size Companies (51-1,000 employees) | Chat2Desk is an omnichannel helpdesk platform for sales and customer support via messengers. Connect WhatsApp Business API, Telegram, Facebook Messenger, Viber or widget with online chat to support clients 24/7. Chat2Desk differentiators Helpdesk tools: Select role: operator/admin/supervisor; Dashboards with reports; Fast chat… | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Chat2Desk | Spiceworks Help Desk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Chat2Desk | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chat2Desk | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Chat2Desk | Spiceworks Help Desk | |
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Likelihood to Recommend | Chat2Desk No answers on this topic | Spiceworks Ziff Davis |
Pros | Chat2Desk No answers on this topic | Spiceworks Ziff Davis |
Cons | Chat2Desk No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Chat2Desk No answers on this topic | Spiceworks Ziff Davis |
Usability | Chat2Desk No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Chat2Desk No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Chat2Desk No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Chat2Desk No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Chat2Desk No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Chat2Desk No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | Chat2Desk Screenshots |