Chat2Desk vs. Zendesk Suite
Chat2Desk vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chat2Desk | Mid-Size Companies (51-1,000 employees) | Chat2Desk is an omnichannel helpdesk platform for sales and customer support via messengers. Connect WhatsApp Business API, Telegram, Facebook Messenger, Viber or widget with online chat to support clients 24/7. Chat2Desk differentiators Helpdesk tools: Select role: operator/admin/supervisor; Dashboards with reports; Fast chat… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Chat2Desk | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chat2Desk | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Chat2Desk | Zendesk Suite | |
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Likelihood to Recommend | Chat2Desk No answers on this topic | Zendesk |
Pros | Chat2Desk No answers on this topic | Zendesk |
Cons | Chat2Desk No answers on this topic | Zendesk |
Likelihood to Renew | Chat2Desk No answers on this topic | Zendesk |
Usability | Chat2Desk No answers on this topic | Zendesk |
Reliability and Availability | Chat2Desk No answers on this topic | Zendesk |
Performance | Chat2Desk No answers on this topic | Zendesk |
Support Rating | Chat2Desk No answers on this topic | Zendesk |
Online Training | Chat2Desk No answers on this topic | Zendesk |
Implementation Rating | Chat2Desk No answers on this topic | Zendesk |
Alternatives Considered | Chat2Desk No answers on this topic | Zendesk |
Return on Investment | Chat2Desk No answers on this topic | Zendesk |
ScreenShots | Chat2Desk Screenshots | Zendesk Suite Screenshots |