What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 2 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
Self Help Community
ChatBeacon
Feature Set Not Supported
N/A
10.0
LiveHelpNow
100%
LiveHelpNow ranks higher in 2/2 features
LiveHelpNow ranks higher in 2/2 features
External knowledge base
N/A
0 Ratings
10.0
100%
1 Rating
Internal knowledge base
N/A
0 Ratings
10.0
100%
1 Rating
Multi-Channel Help
ChatBeacon
Feature Set Not Supported
N/A
10.0
LiveHelpNow
100%
LiveHelpNow ranks higher in 3/3 features
LiveHelpNow ranks higher in 3/3 features
Social integration
N/A
0 Ratings
10.0
100%
1 Rating
Email support
N/A
0 Ratings
10.0
100%
1 Rating
Help Desk CRM integration
N/A
0 Ratings
10.0
100%
1 Rating
Attribute Ratings
- LiveHelpNow is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
6.0
ChatBeacon
60%
1 Rating
9.5
LiveHelpNow
95%
2 Ratings
Support Rating
8.0
ChatBeacon
80%
2 Ratings
LiveHelpNow
N/A
0 Ratings
Likelihood to Recommend
ChatBeacon
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesLiveHelpNow
It's great for sales, customer service, and tech support.

Verified User
Manager in Sales
Publishing Company, 11-50 employeesPros
ChatBeacon
- Easy to install and configure.
- Easy for customers to use.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesLiveHelpNow
- Great visibility into web traffic and visitors to our website
- Great integrations with Salesforce.com and ZenDesk
- Fantastic analytics on user activity
Director, Inside Sales
SentinelOneComputer & Network Security, 201-500 employees
Cons
ChatBeacon
- ChatBeacon is just SightMax with a fresh coat of paint.
- The entire agent UI is remarkably worse than SightMax.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesLiveHelpNow
- None at this time.

Verified User
Manager in Sales
Publishing Company, 11-50 employeesPricing Details
ChatBeacon
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—LiveHelpNow
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$21 per month
Support Rating
ChatBeacon
ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesLiveHelpNow
No score
No answers yet
No answers on this topic
Alternatives Considered
ChatBeacon
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesLiveHelpNow
No answers on this topic
Return on Investment
ChatBeacon
- Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
- Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesLiveHelpNow
- LiveHelpNow is a very affordable source for acquiring leads
Director, Inside Sales
SentinelOneComputer & Network Security, 201-500 employees