What users are saying about
2 Ratings
6 Ratings
2 Ratings
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Score 6 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Self Help Community

    ChatBeacon

    Feature Set Not Supported
    N/A
    10.0

    LiveHelpNow

    100%
    LiveHelpNow ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Internal knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Multi-Channel Help

    ChatBeacon

    Feature Set Not Supported
    N/A
    10.0

    LiveHelpNow

    100%
    LiveHelpNow ranks higher in 3/3 features

    Social integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Email support

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • LiveHelpNow is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.0

    ChatBeacon

    60%
    1 Rating
    9.5

    LiveHelpNow

    95%
    2 Ratings

    Support Rating

    8.0

    ChatBeacon

    80%
    2 Ratings

    LiveHelpNow

    N/A
    0 Ratings

    Likelihood to Recommend

    ChatBeacon

    ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
    Anonymous | TrustRadius Reviewer

    LiveHelpNow

    It's great for sales, customer service, and tech support.
    Anonymous | TrustRadius Reviewer

    Pros

    ChatBeacon

    • Easy to install and configure.
    • Easy for customers to use.
    Anonymous | TrustRadius Reviewer

    LiveHelpNow

    • Great visibility into web traffic and visitors to our website
    • Great integrations with Salesforce.com and ZenDesk
    • Fantastic analytics on user activity
    Daniel Gotlieb | TrustRadius Reviewer

    Cons

    ChatBeacon

    • ChatBeacon is just SightMax with a fresh coat of paint.
    • The entire agent UI is remarkably worse than SightMax.
    Anonymous | TrustRadius Reviewer

    LiveHelpNow

    • None at this time.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ChatBeacon

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    LiveHelpNow

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $21 per month

    Support Rating

    ChatBeacon

    ChatBeacon 8.0
    Based on 2 answers
    Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
    Anonymous | TrustRadius Reviewer

    LiveHelpNow

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ChatBeacon

    Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
    Anonymous | TrustRadius Reviewer

    LiveHelpNow

    No answers on this topic

    Return on Investment

    ChatBeacon

    • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
    • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
    Anonymous | TrustRadius Reviewer

    LiveHelpNow

    • LiveHelpNow is a very affordable source for acquiring leads
    Daniel Gotlieb | TrustRadius Reviewer

    Add comparison