ChatBeacon vs. LiveHelpNow

ChatBeacon

3 Reviews and Ratings

LiveHelpNow

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ChatBeacon	Score 9.0 out of 10	N/A	ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.	N/A
LiveHelpNow	Score 8.2 out of 10	N/A	LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.	$21 per month

Pricing

ChatBeacon

LiveHelpNow

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
ChatBeacon	LiveHelpNow
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ChatBeacon	LiveHelpNow
Top Pros	Pro Easy to install Pro Install and configure Pro Easy for customers	Pro Web traffic Pro Integrations with salesforce Pro Easy for customers
Top Cons	No answers on this topic	Minus Integration with marketo

Features

ChatBeacon

LiveHelpNow

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	ChatBeacon - Ratings	LiveHelpNow 10.0 1 Ratings 25% above category average
External knowledge base	00 Ratings	10.01 Ratings
Internal knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	ChatBeacon - Ratings	LiveHelpNow 10.0 1 Ratings 26% above category average
Social integration	00 Ratings	10.01 Ratings
Email support	00 Ratings	10.01 Ratings
Help Desk CRM integration	00 Ratings	10.01 Ratings

Best Alternatives
	ChatBeacon	LiveHelpNow
Small Businesses	Gist Score 9.6 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ChatBeacon	LiveHelpNow
Likelihood to Recommend	6.0 (1 ratings)	9.5 (2 ratings)
Support Rating	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	ChatBeacon	LiveHelpNow
Likelihood to Recommend	SmartMax Software ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea Incentivized Verified User Anonymous Read full review	LiveHelpNow It's great for sales, customer service, and tech support. Incentivized Verified User Anonymous Read full review
Pros	SmartMax Software Easy to install and configure. Easy for customers to use. Incentivized Verified User Anonymous Read full review	LiveHelpNow Great visibility into web traffic and visitors to our website Great integrations with Salesforce.com and ZenDesk Fantastic analytics on user activity Incentivized Daniel Gotlieb Director, Inside Sales Read full review
Cons	SmartMax Software ChatBeacon is just SightMax with a fresh coat of paint. The entire agent UI is remarkably worse than SightMax. Incentivized Verified User Anonymous Read full review	LiveHelpNow None at this time. Incentivized Verified User Anonymous Read full review
Support Rating	SmartMax Software Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support! Incentivized Verified User Anonymous Read full review	LiveHelpNow No answers on this topic
Alternatives Considered	SmartMax Software Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing. Incentivized Verified User Anonymous Read full review	LiveHelpNow No answers on this topic
Return on Investment	SmartMax Software Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit. Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes. Incentivized Verified User Anonymous Read full review	LiveHelpNow LiveHelpNow is a very affordable source for acquiring leads Incentivized Daniel Gotlieb Director, Inside Sales Read full review
ScreenShots