What users are saying about

ChatBeacon vs LiveHelpNow

ChatBeacon
2 Ratings
LiveHelpNow
5 Ratings

ChatBeacon

2 Ratings
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Score 6 out of 100

Based on 2 reviews and ratings

LiveHelpNow

5 Ratings
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Score 8.2 out of 100

Based on 5 reviews and ratings

Likelihood to Recommend

ChatBeacon

ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

LiveHelpNow

It's great for sales, customer service, and tech support.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Feature Rating Comparison

Self Help Community

ChatBeacon
—
LiveHelpNow
10.0
External knowledge base
ChatBeacon
—
LiveHelpNow
10.0
Internal knowledge base
ChatBeacon
—
LiveHelpNow
10.0

Multi-Channel Help

ChatBeacon
—
LiveHelpNow
10.0
Social integration
ChatBeacon
—
LiveHelpNow
10.0
Email support
ChatBeacon
—
LiveHelpNow
10.0
Help Desk CRM integration
ChatBeacon
—
LiveHelpNow
10.0

Pros

ChatBeacon

  • Easy to install and configure.
  • Easy for customers to use.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

LiveHelpNow

  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity

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Daniel Gotlieb | TrustRadius Reviewer
Daniel Gotlieb
View all 2 answers on this topic

Cons

ChatBeacon

  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

LiveHelpNow

  • None at this time.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Support Rating

ChatBeacon

ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

LiveHelpNow

No score
No answers yet
No answers on this topic

Alternatives Considered

ChatBeacon

Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

LiveHelpNow

No answers on this topic

Return on Investment

ChatBeacon

  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

LiveHelpNow

  • LiveHelpNow is a very affordable source for acquiring leads

Read full review

Daniel Gotlieb | TrustRadius Reviewer
Daniel Gotlieb
View all 2 answers on this topic

Pricing Details

ChatBeacon

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

LiveHelpNow

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChatBeacon
6.0
LiveHelpNow
9.5

Support Rating

ChatBeacon
8.0
LiveHelpNow
—

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