ChatBeacon vs. LiveHelpNow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatBeacon
Score 9.0 out of 10
N/A
ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.N/A
LiveHelpNow
Score 8.2 out of 10
N/A
LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.
$21
per month
Pricing
ChatBeaconLiveHelpNow
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChatBeaconLiveHelpNow
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ChatBeaconLiveHelpNow
Top Pros
Top Cons

No answers on this topic

Features
ChatBeaconLiveHelpNow
Self Help Community
Comparison of Self Help Community features of Product A and Product B
ChatBeacon
-
Ratings
LiveHelpNow
10.0
1 Ratings
25% above category average
External knowledge base00 Ratings10.01 Ratings
Internal knowledge base00 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
ChatBeacon
-
Ratings
LiveHelpNow
10.0
1 Ratings
26% above category average
Social integration00 Ratings10.01 Ratings
Email support00 Ratings10.01 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
ChatBeaconLiveHelpNow
Small Businesses
Gist
Gist
Score 9.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatBeaconLiveHelpNow
Likelihood to Recommend
6.0
(1 ratings)
9.5
(2 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
ChatBeaconLiveHelpNow
Likelihood to Recommend
SmartMax Software
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
Read full review
LiveHelpNow
It's great for sales, customer service, and tech support.
Read full review
Pros
SmartMax Software
  • Easy to install and configure.
  • Easy for customers to use.
Read full review
LiveHelpNow
  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity
Read full review
Cons
SmartMax Software
  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
Read full review
LiveHelpNow
  • None at this time.
Read full review
Support Rating
SmartMax Software
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
Read full review
LiveHelpNow
No answers on this topic
Alternatives Considered
SmartMax Software
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
Read full review
LiveHelpNow
No answers on this topic
Return on Investment
SmartMax Software
  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
Read full review
LiveHelpNow
  • LiveHelpNow is a very affordable source for acquiring leads
Read full review
ScreenShots