ChatBeacon vs. Provide Support Live Chat

Provide Support Live Chat

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ChatBeacon	Score 9.0 out of 10	N/A	ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.	N/A
Provide Support Live Chat	Score 8.8 out of 10	N/A	Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.	$24 per month

Pricing

ChatBeacon

Provide Support Live Chat

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
ChatBeacon	Provide Support Live Chat
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.

More Pricing Information

Community Pulse
	ChatBeacon	Provide Support Live Chat
Top Pros	Pro Easy to install Pro Install and configure Pro Easy for customers	Pro Saves time Pro Customer service Pro Real time
Top Cons	No answers on this topic	Minus Chat window

Best Alternatives
	ChatBeacon	Provide Support Live Chat
Small Businesses	Gist Score 9.6 out of 10	Gist Score 9.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ChatBeacon	Provide Support Live Chat
Likelihood to Recommend	6.0 (1 ratings)	9.7 (3 ratings)
Support Rating	8.0 (1 ratings)	9.7 (3 ratings)

User Testimonials
	ChatBeacon	Provide Support Live Chat
Likelihood to Recommend	SmartMax Software ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea Incentivized Verified User Anonymous Read full review	Provide Support Live Chat Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person. Incentivized KG Kimberly Graham Operations Manager Read full review
Pros	SmartMax Software Easy to install and configure. Easy for customers to use. Incentivized Verified User Anonymous Read full review	Provide Support Live Chat Incoming chat notifications Easy to add additional operators to the room Easy to see information of the person you are chatting with Chat transcripts are automatically emailed Incentivized TR Tim Regas General Manager Read full review
Cons	SmartMax Software ChatBeacon is just SightMax with a fresh coat of paint. The entire agent UI is remarkably worse than SightMax. Incentivized Verified User Anonymous Read full review	Provide Support Live Chat Does not allow us to flag a particular 'consumer' as a scammer. Incentivized KG Kimberly Graham Operations Manager Read full review
Support Rating	SmartMax Software Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support! Incentivized Verified User Anonymous Read full review	Provide Support Live Chat They are there when I need them. Incentivized Steven Woodall General Manager Read full review
Alternatives Considered	SmartMax Software Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing. Incentivized Verified User Anonymous Read full review	Provide Support Live Chat We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat. Incentivized TR Tim Regas General Manager Read full review
Return on Investment	SmartMax Software Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit. Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes. Incentivized Verified User Anonymous Read full review	Provide Support Live Chat I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it. Incentivized KG Kimberly Graham Operations Manager Read full review
ScreenShots		Provide Support Live Chat Screenshots