TrustRadius

ChatBot.com vs. DoubleTick

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatBot.com
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
ChatBot.com is a cloud-based conversational automation platform for customer service, ecommerce, and lead generation. Organizations configure AI Agents using their websites, help centers, product documentation, uploaded files, and manually created articles as knowledge sources. Key Capabilities Automated Customer Service: AI Agents answer customer questions using organization-provided content rather than general internet…
$25
per month
DoubleTick
Score 9.0 out of 10
N/A
A solution to convert conversations to conversions using DoubleTick CRM built on top of WhatsApp Business API. The solution helps users to build deeper relationships, automate operations and increase conversion rates using WhatsApp API.
$300
per year
Pricing
ChatBot.comDoubleTick
Editions & Modules
Essential
$25
per month
Growth
$99
per month per user
Enterprise
Custom
Starter
$300
per year
Pro
$720
per year
Enterprise
Custom
Offerings
Pricing Offerings
ChatBot.comDoubleTick
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChatBot.comDoubleTick
Considered Both Products
ChatBot.com
Verified User
Anonymous
Chose ChatBot.com
Livechat is not a competitor to ChatBot, but it's their bot solution itself. I did not evaluate any other bot solutions.
Verified User
Anonymous
Chose ChatBot.com
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple …
Verified User
Anonymous
Chose ChatBot.com
End to end solution support, purchasing a service-ready solution speeds up the time to market whilst ensuring a secure and compliant solution. Also having contracts in place, speeded up the process of time to market. Developing with conversational experts to speed up time to …
DoubleTick

No answer on this topic

Features
ChatBot.comDoubleTick
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
ChatBot.com
7.8
Ratings
10% below category average
DoubleTick
-
Ratings
Chat history and transcripts9.00 Ratings00 Ratings
Chat reporting7.00 Ratings00 Ratings
Chat and web analytics7.50 Ratings00 Ratings
Best Alternatives
ChatBot.comDoubleTick
Small Businesses
Front
Front
Score 9.2 out of 10
Front
Front
Score 9.2 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatBot.comDoubleTick
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
ChatBot.comDoubleTick
Likelihood to Recommend
If you're an organisation looking to start deploying a ChatBot solution on your website, this product solves your use case. Especially, if you haven't worked with a ChatBot solution before and have little or no prior experience. Their help videos, training section will be sufficient for you to start with the basics of deploying a ChatBot on your website. Use their templates effectively too to start off with.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Answering most of the FAQs.
  • Sending users in the right direction rather then going from one support staff to other.
  • Reduces unnecessary load from the the team
Verified User
Anonymous
Read full review
No answers on this topic
Cons
  • I think the pricing could be a little more competitive
Verified User
Anonymous
Read full review
No answers on this topic
Likelihood to Renew
As long as budget is not an issue - we renewing this solution.
Florante Roa | TrustRadius Reviewer
Florante Roa
Director, Systems Management & MIS Operations
Read full review
No answers on this topic
Usability
Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Good customer engagement levels (positive intent recognition).
  • Positive CSAT.
  • Not enough volume yet to have a cost ROI.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots

ChatBot.com Screenshots

Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.